In the current issue of the magazine i-Quadrat for intelligent maintenance, we present a scenario to make remote maintenance smarter and more efficient. An example created by Bitnamic and GiS (Gesellschaft für integrierte Systemplanung) shows the advantages of combining enterprise asset management and remote maintenance systems for service and maintenance.
Using modern remote maintenance solution VIOS in combination with solutions like enterprise asset management systems or additional systems like SCADA, SAP or BDE offers a comprehensive view of the problem. Experts get audiovisual and data based state descriptions, and technicians on site get precise instructions. A positive side effect comes from the documentation of the executed tasks. Using VIOS allows records, artefacts, images and actual data to be added to the documentation history. This way the data can be accessed later and records can be used as manuals. This is an important aspect for machine manufacturers, for example while handing over or in after sales service in remote regions. Using the knowledge gained, documented as cause of error analysis in the knowledge database, machines and service processes can be optimized continuously. Guarantee cases can be solved remotely. The distribution and usage of third-party provider knowledge is another advantage.
You can find additional information on combining VIOS with EAT systems as well on the consequent advantages in the i-Quadrat article online (link below) or in the print issue 02/2016.