SmartService 4.0 is the latest technology in the technical customer service of AMAZONEN-WERKE H. Dreyer GmbH & Co. KG. In addition to using virtual and augmented reality for training and education, the Bitnamic Remote Service component on smartglasses is used for real-time on site support of technicians. For the innovative solution SmartService 4.0., AMAZONEN was awarded a silver medal at Agritechnica 2017.
AMAZONE service specialists can connect with a variety of hardware (computers, tablets, mobile phones or smartglasses), in a multimedia and digital way with agricultural machinery service technicians worldwide. An audio and video connection with a variety of additional features, such as the use of a laser pointer or the remote triggering of screenshots, enables digital networking for optimal cooperation. The information is displayed directly in the service technician’s field of view, leaving the hands free for maintenance work. A solution can be processed together and in real time without long downtime due to travel times.
This simple and efficient communication is made possible by the use of our Remote Maintenance Assistance software. The software, specially developed for industrial use, has been individually adapted, integrated and extended by us according to the special industrial requirements of AMAZONE.
The 6th Smart Remote Service will take place in Berlin from September 16 to 18. Meet there more than 200 experts and 40 speakers from the Remote Service field.
In addition to exclusive presentations and stands, you will also have the opportunity to discuss the latest developments and solutions at the Icebreaker Event and Networking Dinner.
Meet us, Bitnamic GmbH, at our stand as well as at the Icebreaker Event and Networking Dinner. Furthermore, we are pleased to present our exclusive Smart Service solution “Remote Maintenance Assistance” (RMA) with our pitch.
RMA enables cooperation of the machine operator on site with the remote expert through a multimedia session in real time based on a collaborative platform. At our stand you can empathize with the role of a technician or remote expert and personally experience our smart service solution.
How TECUMA Systems reduces costs while increasing customer satisfaction
TECUMA Systems GmbH, an Osnabrück-based engineering company specializing in packaging technology, slitter winders, special machine construction and production optimization, relies on the latest technologies. Uwe Meyer, managing director of TECUMA Systems, explains: “Direct online access to the system controls and all the associated parameters and digitally recordable settings have been part of the standard equipment of a machine for many years. However, if the operator has to be supported directly in the handling of the complex machine / system, the use of cameras on the main operating units of the machine / system is frequently used. Or a service technician is sent directly to the customer.”
In addition to the maintenance of the systems, time-consuming and costly service processes follow when complex faults or incorrect settings occur. A project for the international corporation LOXY from Norway, with branches in Sweden, Poland, Germany, China and many other countries, is therefore equipped with a new digital service concept by TECUMA Systems.
The Smart Service solution “Remote Maintenance Assistance”, developed by the software manufacturer Bitnamic GmbH, enables cooperation of the machine operator on site with the remote expert through a multimedia session in real time based on a collaborative platform. Combined with the HMT-1 head mounted tablet, RealWear and Barcotec industrial smart glasses, support expertise is provided remotely to the machine operator. Thus, the onsite technician is able to continue his work on the machine with both hands free. Fully automated slitter cutters for safety materials in the textile sector are installed, maintained and supported with Remote Maintenance Assistance.
Uwe Meyer also mentions: “The elimination of the sometimes very expensive dispatch of service technicians, the faster and even more direct support of the operator / maintenance staff at the customer, the possibility that the operator can work with both hands on the machine and simultaneous visualization of information on the display will allow this type of additional service to be disseminated very quickly in the future.”
BARCOTEC GmbH has been active in the field of automatic identification since 1989 and helps customers with mobile devices and comprehensive solution concepts to gain market advantages by increasing their efficiency. The Austrian company is one of the market leaders in this field in the DACH area. BARCOTEC has been a development partner of RealWear for many years and a channel partner throughout Europe.
At the Hannover Messe 2018 we are presenting our augmented reality and remote service solution Remote Maintenance Assistance (RMA).
Visitors can empathize with the role of a technician or remote expert and personally experience our smart service solution for remote maintenance. A real-time multimedia session, based on a collaborative platform, supports you in finding solutions.
Test our solution live on-site, whether using a smartphone, smartglasses or the Microsoft HoloLens, and find out how our smart service solution, specially developed for the maintenance, revolutionizes your service processes.
At Maintenance 2018 we are presenting together with GiS mbh how Remote Maintenance Assistance combined with Enterprise Asset Management (EAM) systems represents a technologically innovative all-round service solution for maintenance processes.
Experts receive audiovisual and data-based concrete state descriptions, the local technicians precise and direct instructions. By documenting the records, images and actual data, this data can be accessed during later maintenance and records used as instructions. This is an important aspect for plant manufacturers.
Visit us in Hall 4, Stand B11 and experience Remote Maintenance Assistance combined with Enterprise Asset Management (EAM).
Thirty active participants – four industry partners – two experienced organizers – one successfull event!
HackOS, the AR/VR Hackathon in Osnabrück, took place for the second time last friday (27.10.2017). After intensive preparations and anticipation, we can proudly say: HackOS#2 was again a very successfull event!
Our industry partners Testia, CLAAS, Die Etagen and Netrocks presented four exciting use cases for Augmented and Virtual Reality (AR/VR). Our participants, experienced as well as young programmers, were very motivated to discuss and realize the use cases. After a few hours the first ideas could already be presented directly on the AR/VR Glasses, Smartphones or PCs. The participants were guided and catered for throughout an exciting and educational day.
The organizers, Bitnamic and Salt and Pepper, would like to thank all participants, industry partners, the ICO, as well as everyone who supported us! We are already looking forward to the next Hackathon in Osnabrück, HackOS#3 in 2018!
If you don’t want to miss the date for HackOS#3 you can follow the Event on Facebook: HackOS on Facebook
In the article of Fraunhofer Institute for Manufacturing Technology and Advanced Materials IFAM you can read how the use of our Smart Service Software simplifies and optimizes the processes in adhesive technology. In use are mobile devices as well as modern smartglasses. In combination with our Smart Service Software, supporting instructions and important data are provided in real-time.
The article with further information and advantages can be found online at the following link:
At the Hannover Messe we are presenting, together with SALT AND PEPPER, how existing plants can be networked intelligently, in order to show mechanical and process data inside VIOS. A connection to the plant is established with the Beat Monitoring System (BMS) of SALT AND PEPPER. With the BMS and VIOS, mechanical and process data can be captured fully automatically and in real time. Inside VIOS, the Expert gets an insight in the data of the machine. This way you can increase your production efficiency and improve processes.
Visit us in Hall 11, Stand C15 and experience Industry 4.0 with the BMS and VIOS.
Is Augmented Reality (AR) the future of industrial maintenance? In March at the CeBIT in Hanover we presented possibilities for using AR in service and maintenance processes. The visitors could experience an industry-related scenario, supported by the Microsoft HoloLens glasses and VIOS AR.
Our demo was about the process of examining an aviation component for material deficiencies.
The component could be examined by using an Ultrasonic Measurement Device. The procedure is called Non-destructive testing (NDT) – evaluating the properties of a material or component without causing damage. Usually a technician has to look at the monitor of the device, which the Measurement Device is connected to, in order to see results. With the HoloLens there is no need to do this, which allows for more efficient work. Within the demo the technician can see suspected damage areas as well as the scan results. This way he is guided through the inspection process. Continue reading “VIOS AR: The future of industrial maintenance?”