Remote Maintenance Assistance

Mobile worldwide collaboration in service and maintenance

Digital service support for industrial companies.

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Customer loyalty

Master challenges in service and maintenance. Excite your customers with fast, comfortable and secure service.

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Reduce downtimes

Accelerate your service processes. With our solution you can solve problems directly and easily, so that your machines are back in use faster.

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Minimize travel costs

Our solution connects technicians and experts independent of their location. This makes cost and time intensive travels of experts unnecessary and increases the efficiency of your service processes.

Applications

Wartung

Service and Maintenance

Kundenservice

Assembly / Installation

Produktionsprozesse

Production monitoring

Schulungen

Trainings

Our solution improves your service and maintenance processes by connecting experts with remote service technicians by an interactive video conference. It solves previously occurring problems like high travel costs, complicated communication or downtimes.

Assembly, construction or installation of machines and components can be supported by our solution. Experts can be consulted via live video when problems occur, and the technician can be supported with augmented reality.

Production processes can be monitored anytime, independent of location. Live video of the production is supported by condition monitoring (Machine status, production data and more key figures).

You have different sites and teams, for which you do trainings and seminars? With our solution your employees don’t have to be at the same place to be trained. Thanks to the live video connection and features like the whiteboard or file sharing, even complex issues can be taught as if you were on site.

Industries

Maschinenbau

Machinery / Plant Engineering

Luftfahrt

Aerospace

Landtechnik

Agricultural Engineering

Energie

Energy

Auto

Automotive

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Construction Machinery Engineering

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Logistics

Weitere Branchen

Other Industries

The communication solution for service of machinery and equipment

We connect technicians and experts in an interactive video conference

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Mobile optimized live video

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Mobile and in the browser

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Customizable

VIOS Szenario
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Remote control

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Screenshot and whiteboard

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Knowledgebase

Remote maintenance with Augmented Reality

  • Service support with Augmented Reality functionality
  • Smartglasses for flexible and intelligent service processes
  • Use the devices you already have. PCs, laptops, tablets or smartphones

All features

Collaboration
Flexibility
Machine access
Customization and integration
Security
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Live video

Remote Maintenance Assistance connects experts with remote service technicians by an interactive video conference.

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Mobile optimized

The video is optimized depending on the data connection. This way a connection is possible even with low bandwidth mobile connections.

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Knowledgebase

Shared access to files like manuals, instructions or screenshots / archived sessions.

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Screenshot and whiteboard

Take screenshots and watch them together. Make annotations to highlight specific areas.

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Share screen / remote control

The expert can remote control measurement devices or PCs, to adjust settings or monitor results.

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Group and user management

Organize contacts / users in virtual teams. Experts and technicians can be in different, globally acting teams.

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Anonymous users

End customers can use Remote Maintenance Assistance fast, easily and without login, to request help in service cases.

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Smartglasses

Remote Maintenance Assistance can be used on smartglasses like the VUZIX M100 / M300 or the RealWear HMT-1. This way the service technician has both hands free.

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HoloLens

Get to the next step of industrial maintenance with Augmented Reality and the Microsoft HoloLens.

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Browser

Remote Maintenance Assistance can be used without installation directly in a webbrowser (Chrome/Firefox) .

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Desktop application

For Mac and Windows systems a comfortable desktop application is available, which can be (pre)installed on company PCs.

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iOS and Android apps

iOS and Android apps are available for smartphones and tablets.

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Remote control

Our solution offers possibilities to remote control / remote view machines or service PCs. The expert can use remote control directly in the browser.

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Retrofitting of existing plants

Through our cooperation with Salt & Pepper and Harting existing plants and machines can be made ready for Industry 4.0, by using the industry computer “MICA”. Our solution offers an interface to the acquired machine data.

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Machine data

Sensor data of machines can be integrated and viewed to get a complete impression of the service case.

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Flexible hosting

Software-as-a-service solution to fast and easily improve your service. On-premises solution for individual hosting.

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Integration

Remote Maintenance Assistance can be integrated into existing company IT, for example by using interfaces to enterprise software or integrating it into the company website.

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Custom

Remote Maintenance Assistance can be individually customized to your company, for example by using the corporate design.

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Custom apps

We create personalized iOS and Android apps using corporate designs.

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Development

We offer to develop new features individually to your requirements.

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Encryption

Remote Maintenance Assistance was developed in Germany by engineers and computer scientists. We are using the highest security standards and exclusively encrypted (SSL) data transmissions.

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Hosting in Germany

The security of your data is very important to us. Our SaaS systems are hosted in Germany, and your data is protected under german data protection law.

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Exclusive hosting / On-premises

You can let our solution be hosted On-premises (exclusive and autonomous) by using us as hosting provider or host it inside your own IT. The On-premises solution can be upgraded, integrated or customized.

Remote service in 3 easy steps

3 Schritte
1

The service technician / customer in the field opens the app and receives a service number and a password. He gives both to the expert.

2

The expert opens Remote Maintenance Assistance in a browser and enters the service number and the password. Then he establishes a connection.

3

Now both see the video from the camera and can work together on the solution.

Try Remote Maintenance Assistance