SmartService 4.0 is the latest technology in the technical customer service of AMAZONEN-WERKE H. Dreyer GmbH & Co. KG. In addition to using virtual and augmented reality for training and education, the Bitnamic Remote Service component on smartglasses is used for real-time on site support of technicians. For the innovative solution SmartService 4.0., AMAZONEN was awarded a silver medal at Agritechnica 2017.
AMAZONE service specialists can connect with a variety of hardware (computers, tablets, mobile phones or smartglasses), in a multimedia and digital way with agricultural machinery service technicians worldwide. An audio and video connection with a variety of additional features, such as the use of a laser pointer or the remote triggering of screenshots, enables digital networking for optimal cooperation. The information is displayed directly in the service technician’s field of view, leaving the hands free for maintenance work. A solution can be processed together and in real time without long downtime due to travel times.
This simple and efficient communication is made possible by the use of our Remote Maintenance Assistance software. The software, specially developed for industrial use, has been individually adapted, integrated and extended by us according to the special industrial requirements of AMAZONE.