KVD Service Congress – Meet us at Europe’s largest service fair

Meet us, Bitnamic GmbH, at our stand 52 on the KVD Service Congress in Munich. We are pleased to present our exclusive Smart Service solution “REMOTE MAINTENANCE with the smartglasses RealWear HMT-1” with our longstanding hardware partner Barcotec GmbH. Remote Maintenance Assistance enables cooperation of the machine operator on site with the remote expert through a multimedia session in real time based on a collaborative platform. Combined with the HMT-1 head mounted tablet, RealWear and Barcotec industrial smart glasses, support expertise is provided remotely to the machine operator. Thus, the onsite technician is able to continue his work on the machine with both hands free.  KVD Service Congress visitors can empathize with the role of a technician or remote expert and personally experience our smart service solution for remote maintenance.

The 38th KVD Service Congress will take place in Munich from November 8 to 9. Meet there over 45 exhibitors and 400 participants from the service sector.

In addition to exclusive presentations and stands, you will also have the opportunity to discuss the latest developments and solutions with your colleagues, partners and clients on 1.400 square meters.

Please contact us to arrange an exclusive appointment: https://www.bitnamic.net/en/contact

KVD Service Congress: https://www.kvd.de/de/service-congress.html

Interactive Whiteboard
Interactive Laserpointer

Events in October and November 2018

The coming weeks will be marked by very interesting and subject-specific events for Remote Maintenance.

At the events, we present our Smart-Service-Solutions at our Bitnamic stand, on the stage and in cooperation with partners.

  • From October 25th to 26th you will have the opportunity to meet us at the Smart Process Manufacturing Congress 2018 in Würzburg. We are pleased to present our exclusive solution “Remote Service with Augmented Reality” with a pitch. In addition you can meet us at our Bitnamic stand.
  • From November 8th to 9th the KVD Service Congress, Europe’s largest service event, takes place in Munich. Experience “REMOTE MAINTENANCE with the industrial data glasses RealWear HMT-1” at our stand. Our longstanding hardware partner Barcotec GmbH is also available for you at our stand.
  • From November 27th to 29th we are represented at the stand of AIS Automation Dresden GmbH at SPS IPC Drives 2018 in Nürnberg. Meet us there and experience our integrated solution in the AIS product portfolio.

Please contact us to arrange an exclusive appointment: https://www.bitnamic.net/en/contact

Innovation Award AGRITECHNICA 2017 for SmartService 4.0 by AMAZONE

SmartService 4.0 is the latest technology in the technical customer service of AMAZONEN-WERKE H. Dreyer GmbH & Co. KG. In addition to using virtual and augmented reality for training and education, the Bitnamic Remote Service component on smartglasses is used for real-time on site support of technicians. For the innovative solution SmartService 4.0., AMAZONEN was awarded a silver medal at Agritechnica 2017.

AMAZONE service specialists can connect with a variety of hardware (computers, tablets, mobile phones or smartglasses), in a multimedia and digital way with agricultural machinery service technicians worldwide. An audio and video connection with a variety of additional features, such as the use of a laser pointer or the remote triggering of screenshots, enables digital networking for optimal cooperation. The information is displayed directly in the service technician’s field of view, leaving the hands free for maintenance work. A solution can be processed together and in real time without long downtime due to travel times.

This simple and efficient communication is made possible by the use of our Remote Maintenance Assistance software. The software, specially developed for industrial use, has been individually adapted, integrated and extended by us according to the special industrial requirements of AMAZONE.

Practical Use of Remote Service by AMAZONE (image source: AMAZONEN-WERKE H.Dreyer GmbH & Co. KG)

Smart Remote Service – Meet us at the largest annual industry meeting for Remote Service in D/A/CH

The 6th Smart Remote Service will take place in Berlin from September 16 to 18. Meet there more than 200 experts and 40 speakers from the Remote Service field.

In addition to exclusive presentations and stands, you will also have the opportunity to discuss the latest developments and solutions at the Icebreaker Event and Networking Dinner.

Meet us, Bitnamic GmbH, at our stand as well as at the Icebreaker Event and Networking Dinner. Furthermore, we are pleased to present our exclusive Smart Service solution “Remote Maintenance Assistance” (RMA) with our pitch.

RMA enables cooperation of the machine operator on site with the remote expert through a multimedia session in real time based on a collaborative platform. At our stand you can empathize with the role of a technician or remote expert and personally experience our smart service solution.

Please contact us to arrange an exclusive appointment: https://www.bitnamic.net/en/contact

 

Smart Remote Service

16 to 18 September 2018

Berlin, TITANIC Chaussee

https://www.smart-remote-service.com/

Digitize successfully service processes with remote maintenance

In the following article you can read how TECUMA Systems revolutionizes its service processes with our innovative Smart Service solution Remote Maintenance Assistance.

How TECUMA Systems reduces costs while increasing customer satisfaction

TECUMA Systems GmbH, an Osnabrück-based engineering company specializing in packaging technology, slitter winders, special machine construction and production optimization, relies on the latest technologies. Uwe Meyer, managing director of TECUMA Systems, explains: “Direct online access to the system controls and all the associated parameters and digitally recordable settings have been part of the standard equipment of a machine for many years. However, if the operator has to be supported directly in the handling of the complex machine / system, the use of cameras on the main operating units of the machine / system is frequently used. Or a service technician is sent directly to the customer.”

In addition to the maintenance of the systems, time-consuming and costly service processes follow when complex faults or incorrect settings occur. A project for the international corporation LOXY from Norway, with branches in Sweden, Poland, Germany, China and many other countries, is therefore equipped with a new digital service concept by TECUMA Systems.

The Smart Service solution “Remote Maintenance Assistance”, developed by the software manufacturer Bitnamic GmbH, enables cooperation of the machine operator on site with the remote expert through a multimedia session in real time based on a collaborative platform. Combined with the HMT-1 head mounted tablet, RealWear and Barcotec industrial smart glasses, support expertise is provided remotely to the machine operator. Thus, the onsite technician is able to continue his work on the machine with both hands free. Fully automated slitter cutters for safety materials in the textile sector are installed, maintained and supported with Remote Maintenance Assistance.

Uwe Meyer also mentions: “The elimination of the sometimes very expensive dispatch of service technicians, the faster and even more direct support of the operator / maintenance staff at the customer, the possibility that the operator can work with both hands on the machine and simultaneous visualization of information on the display will allow this type of additional service to be disseminated very quickly in the future.”

BARCOTEC GmbH has been active in the field of automatic identification since 1989 and helps customers with mobile devices and comprehensive solution concepts to gain market advantages by increasing their efficiency. The Austrian company is one of the market leaders in this field in the DACH area. BARCOTEC has been a development partner of RealWear for many years and a channel partner throughout Europe.

Practical use of Remote Maintenance Assistance with HMT-1 smartglasses

Hannover Messe 2018

At the Hannover Messe 2018 we are presenting our augmented reality and remote service solution Remote Maintenance Assistance (RMA).

Visitors can empathize with the role of a technician or remote expert and personally experience our smart service solution for remote maintenance. A real-time multimedia session, based on a collaborative platform, supports you in finding solutions.

Test our solution live on-site, whether using a smartphone, smartglasses or the Microsoft HoloLens, and find out how our smart service solution, specially developed for the maintenance, revolutionizes your service processes.

Register via this link for a free ticket (value: 70€) and visit us in Hall 2, Niedersachsenstand A08.

Maintenance Dortmund 2018

„Leading trade show for industrial maintenance”

At Maintenance 2018 we are presenting together with GiS mbh how Remote Maintenance Assistance combined with Enterprise Asset Management (EAM) systems represents a technologically innovative all-round service solution for maintenance processes.

Experts receive audiovisual and data-based concrete state descriptions, the local technicians precise and direct instructions. By documenting the records, images and actual data, this data can be accessed during later maintenance and records used as instructions. This is an important aspect for plant manufacturers.

Visit us in Hall 4, Stand B11 and experience Remote Maintenance Assistance combined with Enterprise Asset Management (EAM).

Register here via this link for a free ticket (value: 30€).

HackOS #2, the AR/VR Hackathon in Osnabrück

Thirty active participants – four industry partners – two experienced organizers – one successfull event!

HackOS, the AR/VR Hackathon in Osnabrück, took place for the second time last friday (27.10.2017). After intensive preparations and anticipation, we can proudly say: HackOS#2 was again a very successfull event!

Our industry partners Testia, CLAAS, Die Etagen and Netrocks presented four exciting use cases for Augmented and Virtual Reality (AR/VR). Our participants, experienced as well as young programmers, were very motivated to discuss and realize the use cases. After a few hours the first ideas could already be presented directly on the AR/VR Glasses, Smartphones or PCs. The participants were guided and catered for throughout an exciting and educational day.

The organizers, Bitnamic and Salt and Pepper, would like to thank all participants, industry partners, the ICO, as well as everyone who supported us! We are already looking forward to the next Hackathon in Osnabrück, HackOS#3 in 2018!

If you don’t want to miss the date for HackOS#3 you can follow the Event on Facebook: HackOS on Facebook

Smartglasses in use for Quality Assurance

In the article of Fraunhofer Institute for Manufacturing Technology and Advanced Materials IFAM you can read how the use of our Smart Service Software simplifies and optimizes the processes in adhesive technology. In use are mobile devices as well as modern smartglasses. In combination with our Smart Service Software, supporting instructions and important data are provided in real-time.

The article with further information and advantages can be found online at the following link:

https://qualitaetssicherung.ifam.fraunhofer.de/de/schwarzes-brett/datenbrillen_qualitaetssicherung.html (German)

Source: Fraunhofer IFAM

Events in September

In September we will be present at two exciting events.

  • On September 21st you have the chance to meet us at EMO Hannover, the leading trade fair for the metalworking sector.
  • From September 24th to 26th the  smart.Remote Service takes place in Berlin. It is the biggest yearly industry meeting for remote service in DACH. We will be at the event all three days.

We would be happy to meet you in Hannover or Berlin for a personal meeting, to show you exclusively the newest advancements of our smart service solutions.

For a personal meeting please contact us at +49 541 3470090-0 or www.bitnamic.net.