The app for mobile collaboration

Worldwide connection

Remote Maintenance

Our remote maintenance service connects technicians on site with external experts. Centerpiece of bitnamic CONNECT is our Remote Maintenance solution, which was specially developed for the industry. Quickly and easily connect your on-site service technician with a geographically distant expert in an interactive video conference. Now you can solve problems in maintenance and service processes together. Thanks to integrated mobile radio optimisation, a connection in mobile radio is possible even at low bandwidths. If the connection is lost for a short time, an automatic reconnection takes place – the session is not terminated. The same applies to the audio connection, which can be established via the telephone network if the bandwidth is insufficient. Our Remote Maintenance component has a wide range of useful functions:

• Using the whiteboard, you can take screenshots and make annotations to mark specific locations.
• The laser pointer helps to highlight certain areas in the video image.
• The Call History is used for future, faster problem solving: Each session is archived together with all exchanged media and can be accessed at any time after approval by the expert.

Originally developed for service and maintenance, Remote Maintenance can also be used in other areas. This includes support during assembly, design or installation of systems and components. You can also conduct training and education via Remote Maintenance: With our solution, it is no longer necessary for all employees to be in one place to be trained. Using our bitnamic CONNECT App, the desktop application or your web browser, you can use Remote Maintenance on all devices.

Simple and safe

Instant Messenger

The Instant Messenger ensures even faster communication between service technicians and experts. The exchange of messages and media makes it possible in many cases to solve problems before the actual video call. Optimized for the special requirements in your industrial environment, our Instant Messenger offers all the functions of well-known instant messaging services: Send or receive messages asynchronously and manage notifications. Open individual chats and group chats depending on the support you need. Change your status when you are limited or unavailable. Traditional instant messengers do not provide data protection. Our Instant Messenger for the industry is GDPR compliant and all servers are located in Germany. If desired, own hosting is also possible. Just like the bitnamic CONNECT app itself, you can also customize the Instant Messenger according to your corporate design.

Augmented reality

Smart glasses

Augmented reality allows work to be done “hands free” with wearable devices without the need of a Smartphone or Tablet. Augmented reality (AR) is gaining more and more importance in the industrial sector. In contrast to virtual reality (VR), reality is extended by virtual elements – the environment remains visible. The use of augmented reality is possible by using different hardware. The easiest option is the use of smartphones: The camera image is shown on the display and overlaid with virtual information. Data glasses or smart glasses, which provide displays in the user’s field of vision, go one step further. In this way, AR content remains visible at all times and both hands are free to work on it.

Augmented reality headsets provide the most extensive possibilities. Thanks to the built-in sensor technology, they can spatially register the environment and position virtual elements in the complete field of view. Objects can be precisely superimposed and ensure a fusion of reality and virtual content. In addition to the precisely fitting visualization, spatial interaction between real and virtual elements is possible. Internal sensors capture the space and holgraphic objects can be positioned in a stable way. Applications for augmented reality in service and maintenance are among others:

• Expert support via live video including transmission of holograms (remote maintenance)
• Visualization of specific data and models (e.g. of a machine) already before an application (3D-Viewer)
• display and execution of step-by-step instructions, supported by visual examples
• Visual support for the installation or construction of machines

Augmented reality allows a new perspective on digitization processes: Whereas the expert previously only saw a video, he now has direct insight into the field of vision of the service technician. On request, we will be happy to advise you and create a concept for the use of AR in your company – according to your individual requirements.

Analyze CAD data

CAD-Viewer

Dismantle 3D models down to the last screw, understand and solve problems faster. Maintenance cases and technical problems can be solved all the more easily the more familiar you are with the machine concerned. This is why our CAD viewer was developed: It provides insights into complex machines that can be dismantled down to the last component. The operation of the CAD viewer is simple and intuitive. You do not need any previous knowledge of 3D programs. A toolbar with useful tools allows different perspectives and views: Zoom, transparency slider, hiding or focusing of certain components etc. With the help of the adjustable exploded view, 3D models can be visualized very clearly and are therefore all the more comprehensible. Upload as many 3D models as you like to have the most important ones always at hand. Each newly created 3D model is converted and compressed only once. This means: In the future you can open your models without long waiting times – even on your smartphone. Because the CAD viewer is optimized for mobile use. Analogous to Remote Maintenance, the CAD Viewer can be used in the form of a video session between service technician and expert to solve technical problems faster. What distinguishes the CAD Viewer from bitnamic CONNECT from other programs is the possibility of synchronization: Not only the expert has active access to the CAD Viewer, but also the service technician. This allows mutual exchange and promotes mutual understanding. While using the CAD Viewer, no data is stored on the corresponding terminal device. You can therefore visualize components without having to make them permanently available. Whether for your own use, for demonstration purposes or for joint problem solving – the CAD Viewer from bitnamic CONNECT offers versatile application possibilities.

Integration of APIs

Interfaces

Link Bitnamic solutions with your own company IT via interfaces With bitnamic CONNECT, you can integrate interfaces into your own infrastructure. Integrate our system and APIs with your own network, infrastructure or enterprise applications. In this way, you can link bitnamic solutions with products that you already use in your company. For example, open a support session between a service technician and an expert from our system: Controlled by a special interface, our solution provides the session. Furthermore, you can export or import data, retrieve session data from the session history via our API and much more. bitnamic CONNECT not only offers you already defined APIs – we can also develop interfaces on request. Tell us your ideas and we will create a concept for your new interface. Our software adapts to your system – not vice versa.

Solve problems step by step

Step by step instructions

Provide helpful instructions steps to follow for improving maintenance workflows. Step-by-step instructions are an ideal supplement to the location-independent online session. In this way, instructions can be created in advance by experts and used by service technicians – the result is faster problem solutions and shorter downtimes. Create a selection of helpful step-by-step instructions to help you prevent possible future repairs. Provide solutions for known or solved problems. Creating, editing and using step-by-step instructions is simple and intuitive:

• Add as many steps as you like.
• Add helpful description texts, pictures, videos or PDF files to these.
• As soon as you have completed a new step-by-step guide, it will be automatically shared with all experts and service technicians in your team.

Step-by-step instructions can be controlled manually. This allows you to review previous steps and work at your own pace. The use of step-by-step instructions is not bound to a service session between technician and expert – the module can be used completely independently.

All functions

We would be happy to send you information about Bitnamic and our solutions by email and contact you with any open questions.