At the end of November 2019, the After Sales Service trade conference will be held for the tenth time in Cologne. The aim of this event is to develop a growing network for knowledge transfer between research and industry in the long term. The conference is aimed in particular at specialists and managers as well as stakeholders from the field of after sales service for high-quality end products.

Over a total of two days, four focus topics will be highlighted in the form of lectures and discussions: “Connected products & related services”, “Lean leadership and qualification in service”, “Digital innovations in the service process” and “Close to the customer: How to sell Service”. Our mobile, video-supported service solution Remote Maintenance Assistance (RMA) falls into the first block and will be presented by our Sales Manager Christopher Siemer.

You can learn more about the advantages of remote maintenance in the context of his presentation “Increasing the efficiency of service? How Remote Support improves worldwide service” you will learn about the versatile functionality of RMA. Furthermore, we would like to introduce our new product, the “Instant Messenger of the industry”: This guarantees an even faster exchange between service technician and expert before the actual video call, makes it possible to open group chats and receive push notifications. Thus, helpdesk, service technicians and your customers are directly connected thanks to the Instant Messenger.

We look forward to your visit on November 19, the 1st conference day, at 14:00 hrs.

Conference: After Sales Service
19-20 November 2019
Bitnamic presentation by Sales Manager Christopher Siemer: 1st conference day, 2 pm