Bitnamic welcomes spring with new innovations: the latest release 6.1.1 of our remote service solution bitnamic CONNECT is here.
The update not only offers many optimizations of existing functions and modules, but also two brand new features that significantly improve remote teamwork.
Live translation of chat messages
A machine breaks down at your second location abroad. The technician contacts an expert, but speaks no English, which makes constructive communication impossible.
The new release of bitnamic CONNECT offers a fast solution: translate chat messages in Remote Maintenance sessions as well as in our Instant Messenger live into your own language.
Your benefits:
+ Proactive translation of exchanged messages
+ Quick and easy with a click
+ Language pack with 21 languages*
Solve problems worldwide and overcome language barriers with just one click on “Translate”.
Interested in testing the new translation feature right away? Contact our Sales Manager Christopher Poelker and get your free test credit.
* The language pack will be constantly expanded and currently includes the following languages: German, English, Spanish, French, Croatian, Hungarian, Italian, Polish, Portuguese, Slovenian, Korean, Russian, Vietnamese, Chinese, Taiwanese, Turkish, Thai, Indonesian, Japanese, Ukrainian, Persian
Invite participants via SMS
With the new update of bitnamic CONNECT, it is now possible to invite participants to a Remote Maintenance session via SMS. Just click on the link in the received text message to join the video conference. New participants can also be added during an ongoing session.
Your benefits:
+ Easy invitation to a Remote Maintenance session via SMS
+ Start a Remote Maintenance session in seconds with just one click
+ No app download and no account required
Solve problems quickly together and reduce downtimes — with bitnamic CONNECT – Remote Maintenance and invitations via SMS.
For more information on the new bitnamic CONNECT update, please contact our Sales Manager Christopher Poelker.
