New release, new features: The current version of our remote service all-in-one package bitnamic CONNECT has a lot to offer. This includes in particular the optimization of existing modules as well as brand new functions. Some of the key features are briefly presented below.


The moderated conference

The conference module, which enables Remote Maintenance sessions with multiple participants, has been enhanced with a number of helpful features, including

  • flexible role assignment (moderator – participant) depending on the conference type (e.g. for larger multi-user sessions or technical trainings),
  • different level of permissions, depending on the role (regarding access to functions),
  • split screen function for synchronized viewing of the current video stream and synchronized session modules (i.e. whiteboard, session video player or session PDF viewer).


Mobile browser support

With this new release, it is now possible to use bitnamic CONNECT on mobile devices without prior app download. Remote support can thus be requested on smartphones and tablets via the mobile browsers Safari (iOS) or Chrome (Android). This provides the following advantages, among others:

+ Service support can be requested more quickly

+ Mobile devices, on which no store apps can be installed, have access to bitnamic CONNECT

+ Mobile devices that do not have access to the Google Play Store (such as HarmonyOS devices by Huawei) have access to bitnamic CONNECT


Extended language package und much more

Having a full understanding of how to use remote support tools is essential for ensuring quick service and fast troubleshooting. That is why we have once again expanded our language package: bitnamic CONNECT is available in a total of 20 languages – from Europe to the Arabic region to Asia.

The latest update of bitnamic CONNECT includes many more innovations and improvements. Please contact our sales team for more information.


Information supply in service: How quickly do service technicians get the information they need? Our magazine article has the answer – and a solution for bundled information retrieval.