Uncertain times have dawned with the new decade: The SARS-CoV-2 coronavirus is not only putting us to the test in terms of health, but also economically. Bitnamic GmbH is not exempt from this: We have no personal access to our customers, the borders are closed, air traffic is cancelled until further notice. Probably you as an industrial company are facing such hurdles as well. That’s why we’d like to support you in your work – with free licenses of our smart service software Remote Maintenance.

Solve maintenance and service problems without having to travel

Borders closed, airports closed – no problem with our location-independent communication solution for service tasks on machines and plants. Remote Maintenance connects service technicians and experts in an interactive video conference. The live video transmission is designed both for WLAN and for mobile use on site. This allows the expert to assist the service technician at any time and from anywhere.

In addition to the audiovisual exchange, useful functions such as the whiteboard, which can be used to make annotations and highlights, or the laser pointer, which makes it possible to point out certain areas in the video image, are also available. Of course, documents or images such as screenshots can also be transferred.

Other fields of application of Remote Maintenance

Remote Maintenance was originally developed for service and maintenance, but can also be used in other areas. Support your employees by using our software solution to facilitate the assembly, design or installation of systems and components. If difficulties arise, experts can be called in at any time via live video transmission.

Regular training and education is essential for a successful company, but especially in times of the coronavirus it is not feasible. Thanks to Remote Maintenance, your globally dispersed employees don’t have to be trained in one place – the live video connection and features such as the aforementioned document exchange or the whiteboard enable an equally impressive transfer of knowledge as together on site.

Our smart service solution for you with free licenses

In challenging times like these, cohesion is essential. That’s why we are currently offering our Remote Maintenance software in the cloud version with free licenses. The advantage for you is that the system is generally ready to go quickly and can be used immediately. You are welcome to test Remote Maintenance in advance without obligation. Simply arrange a demo appointment with our sales manager Christopher Siemer.