Development Partner
THE DIGITAL FOUNDATION FOR YOUR SERVICE
ONE PLATFORM FOR YOUR ENTIRE DIGITAL SERVICE
bitnamic CONNECT brings machines, products, information, people and processes together in a central service platform. This forms the foundation for the functions you need for your daily service.
EVERYTHING YOU NEED FOR YOUR DIGITAL SERVICE
MACHINES & PRODUCTS
Everything related to your machinery, equipment and technical products organized centrally in Asset Management.
MACHINES & PRODUCTS
- Master Data & Metadata
- Digital Service Pages
- QR Access
- Service History
- Product & Machine Catalogs
- Embedded Web Content
SUPPORT & SERVICE
Support exactly where it is needed – via AI, Chat or Visual Support.
SUPPORT & SERVICE
- Issue Reports
- AI Hotline Chatbot
- Service Cases / Tickets
- Service Chat
- Visual Support & Augmented Reality
- Activity Documentation
MAINTENANCE & ORDERS
Plan and execute maintenance and service deployments in a structured manner.
MAINTENANCE & ORDERS
- Maintenance Plans
- Work Orders
- Checklists
- Schedules
- Digital Sign-offs
- Status & Progress
KNOWLEDGE & DOCUMENTATION
Make knowledge available directly where it is needed.
KNOWLEDGE & DOCUMENTATION
- Technical Documentation
- Files & Images
- Step-by-step Instructions
- Spare Parts
- 3D Models
ACADEMY & TRAINING
Empower customers and employees, transfer knowledge and build qualifications.
ACADEMY & TRAINING
- Create & Manage Training
- Interactive Questions & Knowledge Checks
- Live Online Training via Video
- On-Demand Training & Learning Content
- Document Learning Progress
- Qualifications & Skills
- Customer & Employee Training
PEOPLE & ACCESS
Manage users, roles and permissions centrally.
PEOPLE & ACCESS
- Users & Roles
- Teams
- Customers & Partners
- Permissions
- SSO / LDAP
- Individual Access
SERVICE IN SECONDS
DIGITAL PRODUCT PAGE AS A CENTRAL TOUCHPOINT
Each machine, plant or technical product can receive its own digital product page in bitnamic CONNECT. It bundles information, documents and service processes while serving as a central touchpoint for service – accessible via QR code, link or portal.
HOW THE SERVICE PROCESS WORKS
With bitnamic CONNECT, customers and employees access the appropriate digital service process directly from the machine or product – via QR code, link or portal. From the initial issue to the documented solution, everything remains connected.
1
SCAN QR CODE
The user is taken directly to the appropriate service page of the machine or product and starts the desired service process from there.
2
REPORT ISSUE
The problem is briefly described. Images, files or additional information can be added directly.
3
AI HOTLINE CHATBOT
The AI Hotline chatbot records the problem, asks targeted questions and assists with initial classification and finding a solution.
4
SERVICE CASE & CHAT
Open issues are continued as a service case – with direct communication between the customer and the service team.
5
VISUAL SUPPORT & AUGMENTED REALITY
If required, an expert provides remote support. On-site, the technician uses a smartphone, tablet or smart glasses.
6
SOLUTION & SERVICE HISTORY
Actions and results are documented and flow directly back into the service history.
Compatible Smart Glasses:
RealWear
Vuzix
Microsoft HoloLensAUGMENTED REALITY IN SERVICE
SEE MORE. SOLVE FASTER.
With Visual Support, you support on-site technicians and bring remote experts directly to the machine. Smart glasses allow technicians to work hands-free. Remote sign-offs can also be carried out live and documented together with experts.
LIVE SUPPORT DIRECTLY AT THE MACHINE
Technicians receive direct support on-site – through digital instructions and Augmented Reality or, if required, by a connected expert.
AUGMENTED REALITY MARKERS IN THE LIVE IMAGE
Notes and annotations help make steps and relevant areas easily understandable directly in the live image.
REMOTE SIGN-OFFS VIA SMART GLASSES
Perform inspections and sign-offs together, go through checklists step by step, and document results.
MAINTENANCE & FIELD SERVICE
MAINTENANCE & FIELD SERVICE UNDER CONTROL
Plan service deployments. Manage tasks. Document results.
With bitnamic CONNECT, you plan and coordinate recurring maintenance and operational service tasks centrally. Employees see what needs to be done and when, work with clear checklists and document results directly on the respective product or machine.
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MAINTENANCE PLANS
Plan recurring maintenance in a structured manner and let them become due automatically.
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WORK ORDERS
Create, assign, and schedule tasks, keeping track of progress at all times.
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CHECKLISTS & INSTRUCTIONS
Guide employees step by step through maintenance, inspection, or service tasks.
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DIGITAL SIGN-OFFS
Document results and, if needed, sign off remotely via Visual Support.
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SCHEDULES & PROGRESS
Get a central overview of upcoming activities, responsibilities, and status.
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COMPLETE HISTORY
Completed maintenance, tasks, and results remain permanently traceable.
„Exactly the kind of partner you need in service!“
„For AMAZONE, Bitnamic is a strong and reliable partner! The dedicated, dynamic team understood AMAZONE’s specific requirements for support software and delivered a solution tailored precisely to our needs. They also brought their own creative ideas to expand the range of features without making the system unnecessarily complex. Exactly the kind of partner you need in service!“
Markus Welk | Head of After Sales
AMAZONEN-WERKE H. Dreyer GmbH & Co. KG
Get to know bitnamic CONNECT in a personal meeting
Let’s see together how Bitnamic fits your service
In a personal live demo, we will show you bitnamic CONNECT and address your questions and requirements. Together, we’ll explore how your processes can be mapped onto the platform and which possibilities make sense for your digital service.
Your contact: Christopher Poelker