Service Chats
Dedicated to the service : Create secure chat rooms in seconds
APIs
INTERFACES TO YOUR SYSTEMS
bitnamic CONNECT adapts to your company - not the other way around. Easily launch solutions such as our Service HUB from other systems.
Simply connect systemsBy integrating APIs into your company's own infrastructure, you can link bitnamic CONNECT solutions with applications that you already use in your day-to-day work.
Possible applicationsFor example, you can use the interface to open a support session between a service technician and an expert from our system. The data and information collected in the process can be retrieved from the session history via our API.
API developmentIn addition to already defined interfaces, we can also develop new APIs on request. Please get in touch with us and let us know your ideas - we will develop a concept tailored to your needs.
Software integrations
FULLY INTEGRATED INTO YOUR COMPANY
With bitnamic CONNECT, you can integrate the possibilities of Visual Support (Service HUB) directly into your service processes. Simply connect our solution to your ticket system and/or customer portal via ready-made interfaces. The following example describes the integration of bitnamic CONNECT in Salesforce, but other systems (e.g. ServiceNow or MS Dynamics) are also possible.
Example integration
BITNAMIC x SALESFORCE
Full integration into your support processesSupport where the work is done: Thanks to bitnamic CONNECT Salesforce integration, it is no longer necessary to switch to another tool, additional logins and superfluous clicks are eliminated. The entire service process, from support itself to service documentation, can be carried out in Salesforce.
Immediate problem solvingOpen a bitnamic CONNECT - Visual Support session directly from Salesforce and solve service cases together with technicians, experts or customers. All functions such as chat, laser pointer, flashlight or the whiteboard with various annotation options are available to you.
All data in one place
Further integrations
COMPANY LOGIN
Log in with your company's own login details.
Individual user names and passwords
Your personal login details can be used to simplify the login process. For this purpose, you will be redirected from our Service HUB to an authentication page of your company where you can log in.
Single sign-on
In this context, the keyword single sign-on (SSO) should be mentioned: This procedure makes it possible to gain access to services, applications, data and much more after just one-time authentication. Do you have countless profiles for different services? Soon you will only need one overarching identity.
Hosting options
SaaS
SaaS allows you to get started quickly without a major setup. It is based on a cloud rental model with annual billing and a predefined set of modules. Our SaaS systems are hosted by our hosting partners in Germany. This means for you: Your customer data is subject to German data protection laws and is protected in accordance with the GDPR.
BITNAMIC AS YOUR HOSTING PARTNER
In terms of hosting, you can choose between two options: Software-as-a-Service (SaaS) to enhance your own service quickly and easily, or Dedicated for customized hosting.
SaaS
SaaS allows you to get started quickly without a major setup. It is based on a cloud rental model with annual billing and a predefined set of modules. Our SaaS systems are hosted by our hosting partners in Germany. This means for you: Your customer data is subject to German data protection laws and is protected in accordance with the GDPR.
Dedicated
The dedicated model allows you to create an unlimited number of users. It offers you exclusive, self-sufficient hosting including branding and individual customization options.
The dedicated model allows you to create an unlimited number of users. It offers you exclusive, self-sufficient hosting including branding and individual customization options.
On-premise hosting
In the dedicated model, you can decide whether you want to have our solution hosted by us and our hosting service providers or in your own company.
In the dedicated model, you can decide whether you want to have our solution hosted by us and our hosting service providers or in your own company.
We will be happy to advise you on your interfaces & hosting options
