“The support and tech­nical trai­ning of a service orga­niza­tion gene­rally present a company with a number of chal­lenges. Further­more, for economic reasons and with a view to sustaina­bi­lity, internal travel acti­vi­ties must be reduced to a neces­sary minimum. We were ther­e­fore looking for a reliable partner with good exis­ting solu­tions and the ability to jointly develop specific func­tion­a­li­ties and new content.

Visual support gene­rally offers a modern and secure solu­tion in terms of data protec­tion in an indus­trial envi­ron­ment. Based on these basic func­tion­a­li­ties, we have deve­loped a trai­ning module toge­ther with Bitnamic, which is speci­fi­cally desi­gned to impart know­ledge for tech­nical service and imple­ments our wishes very well.

The passion and flexi­bi­lity in the deve­lo­p­ment, coupled with the specific expe­ri­ence and in-depth under­stan­ding of our envi­ron­ment, surprised us and ulti­m­ately led to crea­tive joint solu­tions.

I would recom­mend working with Bitnamic to compa­nies with tech­nical services and the will to effec­tively imple­ment new digital solu­tions.”

Lars Alber­mann, Hako GmbH — Customer Service Manager

“Relia­bi­lity, expe­ri­ence and hand­shake quality — values that, espe­ci­ally in the face of global compe­ti­tion, form a foun­da­tion that provides the basis for the deve­lo­p­ment and sale of high-quality form­work solu­tions. These values also shape the selec­tion of deve­lo­p­ment part­ners. This is why we chose Bitnamic. The expe­ri­ence in the area of service solu­tions promoted the coope­ra­tion and enabled the deve­lo­p­ment of a reliable soft­ware solu­tion that is perfectly adapted to our needs.”

Stefan Huber, Doka GmbH — Service Lead upbeat cons­truc­tion

“bitnamic CONNECT makes instal­la­tion and support for our machines easier. It saves us and our custo­mers travel expenses and our service tech­ni­cians travel time. We appre­ciate the tool’s ease of use. Our custo­mers were/are imme­dia­tely fami­liar with the inter­face.

For us, bitnamic CONNECT is the perfect inter­face between our customer or our service tech­ni­cians on site and our in-house tech­ni­cians. The tech­ni­cian can quickly grasp the situa­tion on site, even with systems unknown to him. There are ther­e­fore no diffi­cul­ties of under­stan­ding between the customer and the tech­ni­cian regar­ding the defec­tive plant part. The customer is almost always in the picture what our tech­ni­cians intend. With this tool the service at the custo­mer’s site can be done on eye level. Because only a fast and trust­worthy service in case of a failure can ensure a quick restart of the plant.

This coope­ra­tion at eye level is also reflected in the rela­ti­onship between Bitnamic and Rekers.”

Carsten Hoff­rogge, REKERS Maschinen- u. Anla­genbau – Auto­ma­ti­sie­rung & Service

“Severt and espe­ci­ally our custo­mers have the demand for even faster response and less down­time of plants and machines. Ther­e­fore, we have found a prac­tical and simple tool in bitnamic CONNECT to support our custo­mers quickly and effec­tively in remote trou­ble­shoo­ting. It reduces travel time for us and travel costs for our custo­mers.

When commis­sio­ning our incre­asingly complex machines, the service tech­ni­cians can be supported on site by experts in our company. The inte­gra­tion of the Real­Wear smart glasses is also simple.

We started with an “extreme test phase” at a customer in South Africa. With the help of the bitnamic CONNECT app and the smart glasses, our service tech­ni­cians installed and commis­sioned a large robot welding system on site toge­ther with experts in Germany. During our test phase, the system impressed with its really simple and func­tional opera­tion. Since then, we have fully relied on Bitnamic and are happy about a very good coope­ra­tion.”

Minja Petzinna, Wilhelm Severt Maschi­nenbau GmbH – Head of Service

“We chose Bitnamic because we wanted to opti­mize our service. The uncom­pli­cated coope­ra­tion was very plea­sant. It was also nice that we received live trai­ning at our company.

We were convinced by the aspects of cost reduc­tion in the form of shorter down­times on machines and reduced travel costs for our service tech­ni­cians, as well as the often faster finding of solu­tions, since in some cases only a small opti­miza­tion needs to be made. In addi­tion, the streng­thening of a modern customer rela­ti­onship is possible. In times of digi­tiza­tion, we believe that such tools are a must.

Thanks to bitnamic CONNECT, we can now offer our custo­mers service or an initial inspec­tion anywhere; this saves time and money on both sides. The app is quick to install and it’s easy to use. In our opinion, bitnamic CONNECT is recom­men­dable for both smaller and larger compa­nies.”

André Knust, Th. Niehues GmbH – Process Manage­ment & IT Service

“With Bitnamic, we have found a very compe­tent and crea­tive partner who is always ready to listen to the needs of their custo­mers. The very inno­va­tive products and services as well as the customer-oriented support have convinced us from the very begin­ning. The use of the product and services selected by us ran smoothly right from the start. We will continue to rely on Bitnamic products and services in the future.”

Uwe Meyer, TECUMA Systems GmbH — Mana­ging Partner

“Commis­sio­ning, trou­ble­shoo­ting or trai­ning in mecha­nical and plant engi­nee­ring are no longer carried out 100% on site, but are supported remo­tely with expert know-how. For this purpose, modern service and after-sales relies on stable and powerful remote video tele­phony via smart­phone or smart glasses.

For our Equip­ment­Cloud® service solu­tion, we have found the perfect tech­no­logy partner for remote support in Bitnamic. The joint and seam­less inte­gra­tion of bitnamic CONNECT allowed us to create another valuable buil­ding block for the estab­lish­ment of convin­cing customer portals. The close and dynamic coope­ra­tion on the deve­lo­p­ment level allows for precisely fitting and agile func­tional enhance­ments for our web appli­ca­tion and native app. In doing so, we appre­ciate the high degree of inno­va­tion of our partner, which allows us to imple­ment further deve­lo­p­ments with a future.”

Vanessa Kluge, Kontron AIS GmbH — Product Manager