Development Partner
More speed for your
DIGITAL SERVICE
Together with you, we further develop your digital service!
FROM IDEA TO PRODUCTIVE OPERATION
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Development of a digital service foundation |
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Implementation of functioning (AI) solutions and interfaces |
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Provision of our customer service platform bitnamic CONNECT |
How much potential lies dormant in your digital service?
Our Services
Strategy & Implementation
We support you with our experience and expertise in systematically developing your digital service.
✔ Analyze service processes
✔ Develop digital target vision
✔ Discover AI potentials
✔ Prioritize measures
✔ Implement solutions & interfaces
We accompany you from the idea to implementation and successful live operations.
Our customer service platform
bitnamic CONNECT
Our platform for your digital customer service – with the solutions and tools your service needs in daily operations.
✔ Tickets, hotline chats & (AI) chatbots
✔ Visual Support & Augmented Reality
Machine and asset management (digital machine file)
✔ Maintenance plans, work orders & checklists
✔ Documentation, training and employee enablement
From individual modules to the entire platform – bitnamic CONNECT can be flexibly adapted to your service processes.
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| Increase productivity | Reduce sercvice costs | Improve service quality | Measurable ROI |
Rolf BehrensFounder Bitnamic
Digitalization in service is not an investment in software, it is an investment in more efficient collaboration, future viability and lower service costs. Our goal is not the introduction of new software, but a measurable added value for your service!
Alexei KolesnikowCEO / FOUNDER
Technology and AI create real added value when they solve concrete problems in service. The decisive factor is not to follow every trend, but to use the right technologies sensibly and to develop solutions from them that work in everyday work and last in the long term.
What our customers say
For AMAZONE, the company Bitnamic is a strong and reliable partner! The energetic, dynamic team understood AMAZONE's special requirements for support software and implemented them perfectly. On top of that, they bring their own creative ideas to increase the variety of functions without overloading the system. Exactly the partner you need in the service sector!
Markus WelkAMAZONEN-WERKE H. Dreyer GmbH & Co. KG – Head of After Sales
"We chose Bitnamic because we wanted to optimize our service. The uncomplicated cooperation was very pleasant. It was also great that we received live training directly at our company.
We were convinced by the aspects of cost reduction in the form of reduced machine downtime and reduced travel costs for our service technicians, as well as finding solutions faster in many cases because only a minor optimization needs to be made. In addition, strengthening a modern customer relationship is made possible. In times of digitalization, such tools are a must in our view.
Thanks to bitnamic CONNECT, we can now offer our customers quick and uncomplicated service or an initial assessment anywhere; this saves time and money on both sides. The app is quick and easy to install, and simple to use. In our opinion, bitnamic CONNECT is recommended for both smaller and larger companies."
André KnustProcess Management & IT Service, Th. Niehues GmbH
"Reliable and fast service are the key factors for our customers deciding to purchase further highly automated packaging machines from ETT. In the event of a malfunction, these complex systems require expert support from our specialists. Thanks to Bitnamic, we have been able to handle this support even more efficiently for 2 years now, without having to be on site. This allows our experts to react flexibly to customer requirements and reduce downtimes to a minimum. This saves time and costs for our customers."
Markus GnassManaging Director of ETT Service GmbH
"During a virtual maintenance session of one of our suppliers, I was brought into the bitnamic conference. Thanks to our expert exchange, we were not only able to save significant travel costs and time, but also complete the installation optimally through seamless collaboration."
Klaus ZiegerProcess & Tools Dept. at United Monolithic Semiconductors GmbH
„Der Service war hervorragend und die Bereitstellung einer Teststellung verlief absolut unkompliziert und schnell... Besonders hervorzuheben ist die hohe Qualität sowohl der Software als auch der Hardware, die in meiner Erfahrung zuverlässig und leistungsstark waren. Wenn Sie auf der Suche nach einem kompetenten Partner sind, sind Sie hier definitiv an der richtigen Adresse!"
Sebastian WechslerHead of IT, Emil Kiessling GmbH
"Reliability, experience, and integrity – values that form a foundation, especially in global competition, representing the basis for the development and distribution of high-quality training solutions. These values also shape the selection of development partners. That is why we chose Bitnamic. Their experience in the field of service solutions fostered cooperation and enabled the development of a reliable software solution that is perfectly tailored to our needs."
Date: Feb 26, 2024
Stefan HuberDoka GmbH – Service Lead Upbeat Construction
"...The combination of the intuitive software bitnamic CONNECT and the advanced AR technology of the HoloLens inspires us time and again and facilitates cooperation with service technicians worldwide.
I am very pleased that, thanks to bitnamic CONNECT, we can avoid cost-intensive and time-consuming travel in many cases. Especially when assessing service cases and during rapid deployments in emergency services, the software proves to be invaluable."
Christian CzogallaProcess Manager at United Monolithic Semiconductors GmbH
"... The passion and flexibility in development, paired with specific experience and a sound understanding of our environment, surprised us and ultimately led to creative joint solutions.
I would recommend a partnership with Bitnamic to companies with technical service and the desire to effectively implement new digital solutions."
Date: Feb 26, 2024
Lars AlbermannHako GmbH – Head of Customer Service
„... We started with an 'extreme test phase' with a customer in South Africa...
With the help of the bitnamic CONNECT app and smart glasses, our service technicians on site installed and commissioned a large robotic welding system together with experts in Germany.
During our test phase, the system convinced us with its truly simple and functional operation. In the meantime, we are fully relying on Bitnamic and are pleased about an excellent cooperation.“
Minja Petzinna
Head of Service
Wilhelm Severt Maschinenbau
Wilhelm Severt Maschinenbau
Discover the Possibilities of
bitnamic CONNECT
Learn how our service platform digitalizes your processes, streamlines workflows, and takes your technical service to the next level.