bitnamic CONNECT - the software for industrial service

Use bitnamic CONNECT as your flagship in communication with your customers!

YOUR CUSTOMER PORTAL FOR SERVICE

Make machine files, service pages and information available in the Documentation HUB
Provide contact options via service chats, tickets and visual support
Plan training and further education and involve customers and your own employees directly
Integrate existing software from your company (Salesforce, ServiceNow, Dynamics)

Seamlessly integrate the bitnamic CONNECT portal page as a website into your existing applications
Manage access to the system in dedicated user groups. Use your Single Sign On (SSO) if you wish
Provide the application in your design
Use our portal as the basis for your development

Tailor-made integration

THE PIECE OF THE PUZZLE IN YOUR DESIGN

bitnamic CONNECT adapts to your company, not the other way around. Designed as the right piece of the puzzle in your service landscape, your individual version of bitnamic CONNECT includes exactly the functions you need and shines in the design you choose - while constantly complying with data protection in all areas.

Your own design
Create your own application in five minutes! Use our design wizard and make bitnamic CONNECT available as your white label solution in your specific design.

Interfaces
Use our integrations with Salesforce or ServiceNow. With our API, you can also make data recorded in bitnamic CONNECT available to other applications.

Data protection & IT security
Our systems are hosted exclusively in German, ISO-certified environments. All data transfers are exclusively SSL-encrypted. Flexible hosting options are also available (Cloud, On Premise, ...).

What our customers say:

SOFTWARE IMPLEMENTATION MADE EASY!

Get started right away and benefit from the advantages of a digital service solution:

Immediate operational readiness: No waiting times, can be used immediately after receiving the access data

Simple integration: No need for extensive IT projects. Our WebApp is easy to integrate, has many interfaces and is firewall-friendly

User-friendly: Intuitive operation without extensive training

Cost-efficient: Saves time and money thanks to fast implementation

Test bitnamic CONNECT and experience the efficiency and flexibility of our digital service solutions for yourself!

EN_Bitnamic_easy_installation_ great_training_overview

"... We started with an 'extreme test phase' with a customer in South Africa...

With the help of the bitnamic CONNECT app and the smart glasses, our service technicians installed and commissioned a large robotic welding system on site together with experts in Germany.

During our test phase, the system impressed us with its really simple and functional operation. We now fully rely on Bitnamic and are delighted with the excellent cooperation."

Minja Petzinna Service Manager
Wilhelm Severt Mechanical Engineering

Bitnamic_Customer_Severt_Minja_Petzinna_

The Bitnamic team is there for you and supports you on an ongoing basis: from onboarding to support during use.

SUPPORT FROM BITNAMIC

Support & dedicated project managers
Our support does not end with the sale of the software. From the POC to implementation and ongoing process issues: We provide you with personal contact persons at your side!

Implementation & training
We support you to ensure a seamless implementation. We pick up your entire team, set up KPIs together with you, benchmark them and discuss best practices for your Service Experience (SX) with you .

Resource library
Detailed reports, practical success stories, current articles - here you will find everything you need to keep up to date with the latest developments in service experience.

Still have questions?
We're here for you! Let us know how we can support you even better.

WE OFFER THE RIGHT BUILDING BLOCKS
FOR YOUR SERVICE REQUIREMENTS

Which area would you like to know more about?

Support and customer service

SERVICE IN SECONDS:

We offer a wide variety of ways to support your service. Tailored to your company and your processes

On service pages or machine files , technicians or customers can find all the information about the machine or system (e.g. an FAQ or instructions) to solve a problem quickly.
Service chats - direct contact with a machine expert with live translation.
and much more.

Fast communication in service is important !

The bitnamic CONNECT service chats allow you to providea seamless communication channelwithin seconds, without the need to install an app. This not only saves time on the hotline or during troubleshooting, but also enables direct support. We also provide a secure data room that protects your sensitive information and ensures trust-based collaboration. You can create a chat room in seconds and get started right away. Benefit from an efficient and secure solution that is specially tailored to the needs of service in SMEs and industry.

A video connection can also be established remotely via Visual Support without being on site! An expert can then gain a live impression of the situation on site and use augmented reality to provide important assistance in finding a solution.

Documentation & manuals

Specialist knowledge is often required for the professional maintenance and servicing of plant and machinery. The bitnamic CONNECT - Documentation HUB offers clear, central and digital access to this knowledge, which is provided in a categorizable and searchable format.

Centralized, fast access to documents
Collect information of various (media) types on machines or products, digitally prepared for quick retrieval.
Step-by-step solution via instructions
Provide step-by-step instructions for known service cases. In this way, complex cases can be qualified and documented as a workflow.
CAD models as an aid thanks to 3D visualization
Provide scenes from 3D models of parts, assemblies or components to illustrate difficult issues.

Asset management & digital machine file

The quick and clear help for a machine and system for the technician on site:

Manage assets such as products and machines and store all relevant information about the product in a "digital machine file" on a service page in the Documentation HUB
Make it easier for your field service, service staff, technicians and customers to view the current status and maintenance status
The service page can be accessed e.g. via QR code, NFC tag, on the display on the machine or via a link and is available 24/7
The service page can be used to contact service directly (via service chat, hotline, etc.) Previous communication (service cases etc. can be viewed directly )
Live data of the machine can be displayed
Upcoming service/maintenance dates can be displayed
And much more.

Digital work instructions & checklists

You can create and provide digital work instructions, step-by-step instructions and checklists via the bitnamic CONNECT Documentation HUB and benefit from many advantages:

Increased efficiency: employees have quick access to all necessary information, which speeds up work processes.
Error reduction: Clear and structured instructions and checklists minimize the risk of errors and ensure that all steps are followed.
Timeliness: Digital instructions and checklists can be easily updated to reflect changes in regulations or technical specifications.
Accessibility: Information can be accessed anytime and anywhere, even on mobile devices, which increases flexibility.
Documentation and traceability: Work carried out can be documented and tracked, making quality assurance easier.
Training and induction: New employees can be inducted more quickly and efficiently as interactive and multimedia content supports learning.

Training, onboarding, education, training & empowerment:

You can use bitnamic CONNECT particularly effectively to address the shortage of skilled workers and to provide high-quality training for employees and customers. Benefit from the following advantages:

Efficient onboarding: new employees/customers can be trained quickly and in a structured manner, which shortens the training period and increases productivity.
Continuous training: Regular training keeps knowledge levels up to date and high, which improves the quality of work.
Flexibility: Training content is accessible anytime and anywhere, which makes it possible to learn at your own pace and integrate training into your daily work routine.
Cost savings: The digitalization of training processes can save costs for classroom training, external trainers and travel expenses.
Scalability: bitnamic CONNECT can easily train and manage a large number of customers and employees simultaneously, which is particularly useful for organizations with many locations.
Documentation and traceability: Progress and completed training can be documented and tracked, facilitating compliance and quality assurance.
Interactive, standardized and engaging content: Utilize multimedia content such as videos, quizzes and interactive questions that make learning more interesting and effective. Use standards to keep the quality of the learning modules high.

Save 750.000,00€*

and more

*Customer result with the use of bitnamic CONNECT

Over 50 satisfied customers

TRUST IN BITNAMIC

INTEGRATIONS & INTERFACES

10,000 bitnamic CONNECT users worldwide

Simple operation for creators & users

Service in seconds with Service Chats!

Whitepaper Download!

Customer support: In troubleshooting, managing service requests on common hotline channels
For technical support: Help with fault diagnosis and problem solving through real-time communication

For training and documentation: Provision of manuals, training materials and step-by-step instructions

For system monitoring: monitoring the machine status in the digital machine file

Forinternal communication: supporting employees with technical questions and processes

During assembly and installation: support at all levels through visual support, remote acceptance or checklists / step-by-step instructions

In customer support: in troubleshooting, with dealers, distributors, importers and contractors. Manage service requests on common hotline channels

Your own customer portal: Provide documentation, instructions, manuals and software versions via the customer portal. Customers themselves can view the status of their own products

Training courses: Manage training courses in the portal, assign training courses and online courses

For internal communication: Support employees with technical questions and processes

Support in production: remote support can be requested quickly in the event of problems

In quality assurance: Checklists and step-by-step instructions can be used to maintain a high level of quality in production processes

For training and documentation: complex equipment is used in service and maintenance in the LuR. Personnel must be trained for this

For technical support: remote support can be requested in the event of problems with the equipment

How Roche is taking its service communication with customers to the next level with Roche Direct:
Watch the video on YouTube

In case of support
In the event of technical problems with laboratory and medical equipment, support can be requested directly via chat and visual support. Even across language barriers thanks to automatic translations
Maintenance and care of equipment
Monitoring of equipment using digital machine files. Provision of checklists and important maintenance and operating instructions for proper care of the products

Hands free thanks to augmented reality
Whether for the maintenance and operation of products/equipment or for applications in the field of telemedicine: AR data glasses leave your hands free while working and useful, context-related information can be shown on the display of the devices.

As a research partner
Use our technologies as the basis for your research! We are happy to get involved in research projects - whether as a user SME or as a consortium or development partner. Bitnamic has already participated in a large number of research projects (from application to implementation)

Examples:
STEP-UP (Smart interactive technologies for adhesive bonding manufacturing processes(to website)
SmartAlyse: The smart service platform for the digitalization of analysis processes (go to website)

Our team has extensive experience in the development of digital solutions for service or production and can draw on a wealth of knowledge in web & app development, distributed systems, audio/video infrastructures, AI and augmented reality
Our technology in subsidizable projects
Various funding lines, whether at federal, state or municipal level, allow the purchase of digital technologies to be subsidized (example: Lower Saxony Digitalbonus). Feel free to contact us about these opportunities

Support in production: remote support can be requested quickly in the event of problems

In quality management: Checklists and step-by-step instructions can be used to keep quality high in production processes (e.g. QR codes on CNC machines )

For training and documentation: Changing personnel, many suppliers and fitters: bitnamic CONNECT can help to ensure that all players are trained and can work in a standardized manner

For technical support: In the event of problems when the ship is already at sea, contact can be made with the shipping company for service via Visual Support

Support during assembly: remote support can be requested quickly in the event of problems

In quality assurance during assembly: checklists and step-by-step instructions can be used to ensure and document the quality of assembly processes

In case of service: In the event of problems, direct remote support can be provided via chat or visual support contact using augmented reality

For training and documentation: provision of manuals, training materials and step-by-step instructions

Critical infrastructure - every second counts: If there are problems with the equipment, support can be requested remotely. This is where bitnamic CONNECT 's service chats and visual support come into play

Hands-free thanks to augmented reality: At sea or in wind turbines, it is not uncommon to need two free hands for service work. This makes hands-free work with augmented reality glasses for accessing instructions or visual support all the more important, especially when working with oil and grease, climbing or entering narrow passages

Can also be used with low bandwidths: The bandwidth-friendly technologies of bitnamic CONNECT Support help to establish stable connections even in remote locations. If necessary, the offline mode can also be used for instructions and documentation

In case of support: In the event of technical problems on the construction site, support can be requested directly via chat and visual support. Even across language barriers thanks to automatic translations

Support during acceptance: Remote support can be requested quickly for acceptance tests or generally carried out remotely

In quality assurance: Checklists and step-by-step instructions can be used to maintain and document the quality of construction processes

For training and documentation: Changing personnel, many suppliers and fitters: bitnamic CONNECT can help to ensure that all players are trained and can work in a standardized manner

Support with audit and certification tasks: As part of the Possehl Foundation, we have a strong partner in Cluetec for the digitalization of certification tasks. The intelligent networking of the systems allows, for example, remote inspections and the remote connection of people via Visual Support & AR during the certification process

Checklists: step-by-stepinstructions and checklists are helpful for auditing and certification tasks

Remote damage assessment: In the event of an insurance claim, a damage assessment can be carried out remotely via Visual Support. The addition of a chat function also enables the direct, convenient exchange of messages

Remote diagnostics and troubleshooting
Technicians can assess and solve vehicle problems remotely via service chats, video calls or augmented reality (AR).
Media exchange in seconds
Media (instructions, assets, documentation, videos, etc.) can be sent within seconds
"Single source of truth"
The Documentation HUB provides all the latest information, accessible 24/7
Training and onboarding
New employees or service partners can be trained more quickly with the help of visual instructions, live demonstrations and 3D models.
Quality assurance
Visual inspections and documentation support monitoring and compliance with quality standards.
Customer support in real time
Customer service can see live via the customer's smartphone where the problem is, e.g. breakdown service or error messages in the cockpit.
Collaboration between workshops and manufacturers
Visual Support facilitates communication between local workshops and OEM (Original Equipment Manufacturer) experts.
Documentation and traceability
Images and videos from support sessions can be saved in cases or in the in-house ticket system for later analysis, training or warranty claims.

Service HUB

Documentation HUB

Academy HUB

THE SOLUTION FOR
THE SOLUTION FOR DIGITAL SERVICE

HOW BITNAMIC CONNECT
SUPPORTS YOU

MASTERING SERVICE CHALLENGES

MULTIPLE SERVICE NEEDS.
ONE EFFICIENT SOFTWARE.

Service HUB

Documentation HUB

Academy HUB

YOUR CUSTOMER PORTAL FOR SERVICE

Experience the bitnamic CONNECT service platform live!