Discover how Visual Support can help you provide faster service | Invitation to live demos at the Fachpack trade fair

Technological innovations such as Visual Support and their role in the maintenance of highly complex machines 

The maintenance of highly complex machines requires advanced technologies and processes. In this segment, we present how ETT Verpackungstechnik GmbH, in combination with our bitnamic CONNECT software, increases efficiency in the maintenance area by using the Visual Support software (Remote Maintenance).  

The synergy of high-quality mechanical engineering and innovative visual support software enables faults to be diagnosed and rectified more quickly, resulting in a significant reduction in downtime.

Real-time collaboration: live demo provides insight into maintenance efficiency between ETT and customers

The live demos using augmented reality glasses at the Fachpack trade fair provide a fascinating insight into the practical cooperation between ETT experts, the bitnamic CONNECT software and customers. Visitors can experience first-hand how technicians around the world work together in real time to effectively resolve a maintenance issue on a machine or system. These demos illustrate the smooth integration of the software into the maintenance process, which enables efficient and fast troubleshooting.

The Bitnamic team will be live on site at
ETT Verpackungstechnik GmbH
in Hall 3C, Stand 3C-252.

Advantages of remote maintenance technologies

Remote maintenance technologies offer numerous advantages over traditional maintenance methods. They enable an immediate response to problems, minimise travel times and costs and ensure continuous monitoring and support, regardless of the location of the technicians. The integration of these technologies not only increases the efficiency and availability of the machines, but also helps to counteract the shortage of skilled labour.

Future opportunities with early digitalisation of maintenance processes, after-sales & field service

The early digitisation of maintenance processes offers significant competitive advantages. Companies that rely on after-sales services and field service can benefit from increased customer satisfaction rates. By using digital tools, services become more efficient and customer enquiries are processed more quickly.

These developments indicate a clear direction for the future: the fusion of high-quality mechanical engineering components with advanced software is a decisive step towards ensuring the longevity and performance of systems and improving customer service at the same time.

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Meet us!

Would you like to see our demos or make an appointment at your leisure on the fringes of the trade fair with a view of the system? Contact us – we look forward to meeting you!

Seen it yet? 

If you have identified the benefits of visual support/remote maintenance software for your organisation, this white paper will be very useful. The 5-page PDF is a comprehensive checklist for the introduction of remote maintenance software, tailored to the specific needs of the industry. It guides you through the analysis of your current service offering, the identification of cost drivers, the optimisation of processes, the definition of KPIs, the evaluation of potential savings and the planning of the software implementation. It also includes the evaluation of software functionality, hardware requirements, pre-launch test scenarios, ongoing vendor support and much more.

Ideal for: Companies that want to expand their service offering by implementing remote maintenance software (from aero to mechanical engineering to the pharmaceutical industry).

At the moment only in German version. Please feel free to contact us!

Do you have any questions? Please get in touch with our sales team!

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Interested in further functions for service optimisation? Are skills shortages and employee qualification acute challenges in your company?

The bitnamic CONNECT - Documentation Hub offers extensive options for fast, centralised access to documentation.

With bitnamic CONNECT - Academy you can train employees or customers easily and cost-effectively digitally.

Fachpack Nuremberg
24 - 26 September 2024
Hall 3C
Stand 3C-252