Do you have to send specialists to your customers on a regular basis, which results in high travel costs?
Meet challenges like these in a time- and cost-saving way with the Remote Maintenance Service from bitnamic CONNECT.
Reduce travel costs with Remote Maintenance
Digital support in three steps:
1. Open app
2. Establish connection
3. Solve problems
Thus, even with low bandwidths, an audiovisual connection is possible and you can act autonomously. A further advantage is that you do not need the customer’s IT approval.
If the connection is lost for a short time, an automatic reconnection is made – the session is not aborted.
Whiteboard, laser pointer and other functions
The knowledge base or call history that gradually forms is also helpful: all sessions are archived together with the media exchanged and can be called up at any time after approval by the expert.
This data can be transferred directly to systems in your IT landscape that you already use via interfaces or APIs. For example, you can forward the recorded results of a call directly to your ticket system.
Furthermore, you can divide contacts or users into virtual teams, for example service technicians and experts into different units. It is also possible to assign customers to independent customer groups.
Service technicians and experts have equally active access to Remote Maintenance. The latter can also send their own video image and select applications or their entire screen as source.
Regular training and education is essential for a successful company, but sometimes involves high travel costs. Thanks to Remote Maintenance, your employees do not need to be trained at one location: The live video connection and the above-mentioned functions enable an equally impressive transfer of knowledge as if they were working together on site.
Flexible use with Augmented Reality
Data glasses are recommended for even faster problem resolution and more freedom of movement. By supporting augmented reality functions, service technicians can work on complex machines with both hands. During the session, the expert sees exactly what the technician is currently focusing on.
Data protection and
Speaking of “own”: Bitnamic offers a wide range of company- and industry-specific extensions. This includes
the optical adaptation to your corporate design
Your own App, which you can place in the App Store
the integration of Remote Maintenance into your company IT
Shorten downtimes, reduce travel costs and inspire your customers – with Remote Maintenance from bitnamic CONNECT.