FAQ

FAQ

Allgemein 16 questions
  • What does our Remote Maintenance solution actually offer?

    The Remote Maintenance component of bitnamic CONNECT is our core product – a mobile, video-based service solution. In the case of complex machines and systems, the special knowledge of external experts is often required for inspections. Via Remote Maintenance, bitnamic brings this knowledge to the technician at the machine without loss of time and high travel costs. Especially developed for maintenance purposes, Remote Maintenance runs at low bandwidth, allows the integration of machine data and is highly customizable. With our Remote Maintenance solution you can create your own digital business model in service through service apps in your corporate design. The system can also be integrated into your IT. Remote Maintenance is already used by numerous well-known companies and supports them in meeting the daily service challenges.

  • How can I purchase the Remote Maintenance software?

    On the one hand, we offer our remote maintenance software as SaaS version: For a monthly fee you get access to our system, whereby we host the servers ourselves. In this case, you use the system in our Bitnamic design.

    We also offer a purchase version. After the purchase, you can decide whether you want to host directly in your company or whether Bitnamic will take care of the hosting (we optionally host on an exclusive server). You will receive a web version of our software solution in your corporate design and, if desired, customized iOS or Android apps. Individual system extensions or the connection to existing systems are also possible in the purchase version. We would be happy to present both options to you personally and advise you on how our solution can be integrated into your service processes. Furthermore, we offer a non-binding test phase in which you can use our product in your company in practice.

  • What does our innovative Smart Service software cost?

    The pricing is individually dependent on your service requirements. With SaaS you get access to our basic system for a fixed monthly fee. In the purchase version, on the other hand, we offer adaptations and extensions that allow you to create your own business model in the service (your own corporate design, your own service app, individual features, connection to your systems and much more). The non-binding test phase we offer will help you find the right model for your company. We will be happy to advise you personally on all options.

  • Who is already using our solutions?

    Our Smart Service solutions are used by large, medium-sized and small companies in a wide range of industries. From mechanical engineering and agricultural technology to logistics and research – our solutions are used successfully across all industries. We would be pleased to discuss the various possible applications in your company with you.

  • Where is my data stored and what encryption algorithms are used?

    Your data (screenshots, files sent, video recordings etc.) are stored in a cloud. This means that no additional storage capacity is required on your end devices and the data can be accessed immediately at any time. Furthermore, all transmissions are SSL-encrypted. This corresponds to the same security level as for online banking.

  • Can our solutions be connected to other systems, such as SAP?

    Our Smart Service solutions can be expanded and integrated in many ways. One reason for this is our partnerships with other software providers, for example for Enterprise Asset Management (EAM) systems or machine data integration. We would be happy to discuss your requirements with you personally and adapt our solution specifically to your needs and your systems.

  • Do I have to buy equipment to use Remote Maintenance?

    Our software solution is not bound to any specific hardware and can therefore be used without any problems on the devices you already own. No matter whether PC, laptop, tablet or smartphone (iOS, Android) – you choose the device that fits best into your service processes. Do you need both hands for many tasks? Then simply use our software on data glasses for hands-free operation. If desired, we will be happy to present reference hardware, which you can also purchase from us.

  • Which smart glasses are supported?

    Currently the smart glasses Vuzix M100, M300, M400 as well as RealWear HMT-1 are supported. Each of these smart glasses has its special advantages in practical use. We will be happy to advise you which model best suits the daily requirements in your company. Basically, our solution is hardware independent and can be coupled by us to the smart glasses or hardware you require.

  • What distinguishes Bitnamic in particular?

    We at Bitnamic stand for innovation and quality. Our solutions are continuously developed by highly qualified employees according to the latest findings. With us, you get an exclusive product that can be individualised and at the same time is device-independent. Our goal is to adapt our solution to your specific needs in your company and to integrate it completely. Digitalize your service processes with us!

  • How can I purchase the Smart Service software?

    We offer our smart service software “Remote Maintenance Assistance” as SaaS. That means you get access to our system for a monthly fee (we host the servers). In this case you use the system in our Bitnamic design. The second option is to buy the system (On Premise). In this case it is either hosted on your premises or we can host it on an exclusive server. You will then receive a web version in your corporate design and, if desired, customized iOS and Android apps. Individual system extensions or the connection to existing systems are possible in the purchase version. We would be happy to present our solutions to you personally and advise you how our solution can be integrated into your service processes. In addition, we offer a test phase in which you can test our product in your company without obligation.

  • What is the biggest advantage of the HoloLens compared to other products?

    The comparison with other products is difficult in the case of the HoloLens. There are no equivalent devices on the market for real augmented reality that can be used in mobile applications. The Magic Leap was announced, the release date is still unknown. The Meta 2 is now sold, but always requires a powerful computer to be connected. At the moment the biggest advantage is the mobile usability of the HoloLens, because it is a self-sufficient computing system. No other devices are required for operation.

    In comparison with smart glasses, the advantages are clearly the possibilities of actual spatial overlapping in the field of vision (“real” Augmented Reality).

  • What exactly is augmented reality and what possibilities does it offer in the industry?

    Augmented reality (AR) is gaining more and more importance in the industrial sector. Basically, reality is extended by virtual elements – in contrast to virtual reality (VR) the environment remains visible. Augmented reality offers the possibility to bring the next stage of digitalization into practical use.

    Augmented reality can be used with the aid of a wide variety of hardware, such as smartphones: the camera image is shown on the display and overlaid with virtual information. Smart glasses, which provide displays in the user’s field of vision, go one step further. In this way, AR content remains visible at all times and the hands are free to work on the task at hand.

    Augmented reality headsets offer the most extensive range of possibilities. Thanks to their built-in sensor technology, they can spatially register the environment and position virtual elements within the complete field of view. Objects can thus be superimposed precisely and ensure a fusion of reality and virtual content. In addition to the precisely fitting visualization, spatial interaction between real and virtual elements is possible. An example of an augmented reality headset is the Microsoft HoloLens: internal sensors detect the room and holographic objects can be positioned stably in space. If the position of the wearer changes, the virtual objects remain at their original physical position.

    Bitnamic offers AR solutions that cover several fields of application; the Microsoft HoloLens serves as the hardware used. The use of our AR solution shows significant added value in a wide range of applications. With the use of Microsoft HoloLens, the technician has the possibility to design his work area freely according to his wishes and spatial conditions. The existing real surface offers considerably more placement possibilities than classic two-dimensional displays. In addition, both hands remain and all information can be displayed directly in reality without additional measures.

  • How does our live video transmission function differ from other video and communication software?

    Our live video transmission function is specially designed for service and maintenance purposes. In contrast, video and communication solutions in the consumer sector, for example, are specially tailored to private applications. Face-to-face transmission, for example, is not a high priority for maintenance. On the other hand, a stable connection, even in the mobile phone network, as well as secure and encrypted data transmission have a very high priority during maintenance. Use our software especially for service and maintenance! We would be pleased to present all features and characteristics designed for service and maintenance to you personally.

  • What actually is “Remote Maintenance Assistance”?

    “Remote Maintenance Assistance” (RMA) is our core product – a mobile, video-supported service solution. In the case of complex machines and systems, the specialist knowledge of experts worldwide is often required in the event of an inspection. With RMA, Bitnamic brings this knowledge without delay to the technician at the machine, reducing inspection and downtime as well as travel costs. Specially developed for maintenance purposes, RMA runs at low bandwidth, enables the integration of machine data and is highly customizable. With Bitnamic RMA, you can create your own digital business model in the service area with your own service apps in your corporate design. The system can also be integrated into your IT. RMA is already used by numerous well-known companies and supports them in meeting the daily service challenges.

  • What does Bitnamic do?

    Imagine the manufacturer of complicated machines, such as airplanes. These planes are sold to airlines all over the world. The manufacturer offers additional services in case of damage or maintenance.

    Suppose there is damage to an aircraft in Vietnam and the airline cannot repair it itself. The manufacturer of the aircraft is based in Germany. Normally, a telephone call would be used to find the fault; if this does not work, an expert must travel to Vietnam. This is where our innovative smart service software comes in: We connect a service technician in Vietnam with the expert in Germany via an interactive video conference. The service technician holds a camera up to the damaged machine and the expert can see exactly where the problem lies in the picture – from his office. In addition, snapshots can be taken and edited to show, for example, exactly where a hand needs to be applied. The difference to other video software is, among other things, that our solution does not need to be installed and runs on all laptops or tablets regardless of the operating system. It can also be used when the Internet connection is poor (e.g. in mobile phone networks), offers remote control and can transmit the image from several cameras simultaneously. Many other features, especially designed for remote support, complete our product.

  • How did the Bitnamic company come into being?

    Bitnamic was founded in 2015 with the support of an EXIST scholarship. With the help of the grant, a technology company was created in the Osnabrück region, which offers innovative service solutions “Made in Germany” worldwide. In the meantime, 14 people are already behind the company in the areas of software development, augmented reality, sales, marketing, finance and controlling. Through our innovative basic orientation and together with well-known customers and partners, we are redesigning the future of service processes!

    Since 2010: Research of the Osnabrück University of Applied Sciences on the support of non-destructive, visual testing methods with the help of an internet-supported as well as video-based remote maintenance with the project partner and aircraft manufacturer Airbus, Department of Non-Destructive Materials Testing in Bremen. A first prototype of this system was developed in joint research work. Although it was not yet ready for production, it demonstrated very well the chances and possibilities of such a tool.

    project name:
    Online Maintenance Assistance – OMA

    2012 Application to the State of Lower Saxony for ERDF funding to prepare a university spin-off in order to develop a marketable product from the research results.

    2012-2014 ERDF funding phase with development of the product called VIOS. Here, partners and pilot customers could already be found during the funding period to prepare VIOS for the application of the target markets, such as mechanical and plant engineering and agriculture.

    January 2015: Application for EXIST-Gründerstipendium submitted.

    May 2015-April 2016 EXIST-Gründerstipendium, move to the ICO InnovationsCentrum Osnabrück.

    June 2015 Foundation of Bitamic UG (haftungsbeschränkt), development of the iOS and Android versions.

    2016 Exhibitor at the CeBIT and Hannover fairs, development of the VUZIX version, start of augmented reality development.

    April 2017 Change of name to Bitnamic GmbH (limited liability company).

    August 2017 Product name change from VIOS to Remote Maintenance Assistance (RMA), addition of “Augmented Reality Assistance” and “Software Consulting, Conception, Development” to the product portfolio. Well-known customers and partners from the agricultural machinery industry, mechanical and plant engineering, automotive, research institutes and complementary software solution providers such as Enterprise Asset Management (EAM) systems.

AR - Augmented Reality 13 questions
  • The small field of view seems to be a big disadvantage of the HoloLens, doesn’t it?

    At first glance, this may seem that way. The trimmed field of view is located directly on the head in the compact design. More computing power would lead to a high heat development. However, the first impression fades after a short introduction. The perception gets used to the Field of View quite quickly, since the focus area plays a greater role in the brain’s processing. In addition, there are application cases in which it makes sense to be able to perceive only reality away from the holographic display field and without any influences.

    It should be noted, however, that Microsoft has already patented a method of at least doubling the field of view without much effort. An implementation would already be conceivable for the next generation of HoloLens.

  • What is the biggest advantage of the HoloLens compared to other products?

    The comparison with other products is difficult in the case of the HoloLens. There are no equivalent devices on the market for real augmented reality that can be used in mobile applications. The Magic Leap was announced, the release date is still unknown. The Meta 2 is now sold, but always requires a powerful computer to be connected. At this time, the biggest advantage of the HoloLens would be its mobile applicability, as it is a self-sufficient computing system. No other devices are required for operation.

    In comparison to data glasses, the advantages are of course clearly in the possibilities of actual spatial overlapping in the field of vision (real augmented reality).

  • Is the HoloLens splashproof?

    At present, HoloLens does not offer any certifications in the area of splash water protection. Should this be necessary, individual protective measures must be tested and implemented.

  • Is the HoloLens suitable for outdoor use?

    The use of the HoloLens is explicitly recommended for indoor use. When used outdoors, complications can occur depending on the area of application. Missing obstacles in the environment can lead to imprecise or incorrect measurement of the room and orientation. Precipitation can lead to damage due to the lack of splash protection. Volatile lighting conditions make it difficult to estimate the visibility of virtual elements in the field of view.

    Certainly, the HoloLens can also be used in outdoor areas to some extent, but here it depends on the individual boundary conditions. In individual cases, outdoor use would have to be specially evaluated.

  • How long can the HoloLens be used in battery mode?

    It is difficult to make an exact statement about the battery life without a direct application reference. This depends strongly on the computing power required for the respective application. On average, a service life of about three hours can be considered realistic.

  • Does the HoloLens have integrated speakers?

    The HoloLens is not dependent on separate headphones. It offers loudspeakers integrated in the hardware that can produce a spatial sound. In three-dimensional applications, the position of the audio source can thus be determined acoustically. Additional wired headphones can be connected via an existing jack output. A Bluetooth connection with wireless headsets is also possible.

  • What connectivity options does the HoloLens offer?

    Since an Internet connection is necessary for the sensible use of many solutions, the HoloLens must also be able to establish such a connection. A WLAN module is part of the HoloLens hardware. This enables a connection to existing WLAN networks via stationary access points or mobile hotspots. A Bluetooth interface is available for expansion with various accessories.

  • What hardware is installed in the HoloLens?

    Similar to a regular computer system, the HoloLens accommodates standard components. The hardware is based on an Intel SoC with Atom x5 CPU, 2GB RAM. There is also an HPU (Holographic Processing Unit) specifically responsible for holographic tasks. Loudspeaker, microphone and camera are available for multimedia applications. An external connection is possible via WLAN and Bluetooth.

  • How is the spatial measurement carried out with the HoloLens?

    Part of the hardware are four so-called Environmental Understanding Sensors, which continuously measure the room. This method, known as “Inside-out tracking” and “Spatial Mapping”, ensures that the spatial composition is kept internally and the position within the room is recorded. Further sensors are used for the rapid evaluation of changes in movement and orientation, so that a stable representation of spatial virtualizations is possible.

  • What operating options does the HoloLens offer?

    The HoloLens relies on the GGV principle for operation. This includes gauze (line of sight), gestures (use of gestures) and voice (speech input). Gauze is used in the same way as in virtual reality systems; elements can be targeted with the focus of the gaze. Gestures are used to trigger stored events on focused elements, like an action on a button. The standard gesture “Air Tap” can be seen as the equivalent of a mouse click. With “Tap and Hold”, objects can be manipulated, for example moved. Gestures do not have to be positioned correctly in the field of view, but can be performed anywhere in the existing gesture recognition field. Voice control is available as an alternative input option. Since this is a Microsoft Windows platform, the usual Cortana engine is used, but still exclusively in English.

  • What display options does the HoloLens provide? Which apps can be run on it?

    The HoloLens distinguishes between two different display types for applications. Conventional 2D applications can also be used on the HoloLens, provided they are available in the Microsoft Store (UWP Apps). These can be freely placed in the room and always represent a two-dimensional window. If several 2D windows (or 2D applications) are placed in the room, they run simultaneously and are executed in parallel. Complex working environments can thus be set up.

    As a counterpart there are the much more complex holographic or 3D applications. Depending on the content, these fully incorporate the spatial properties of the room and enable the three-dimensional display of the content contained. However, a holographic application hides all other applications so that only it is active. If different 3D applications are to be used, it is necessary to switch between them.

    Since the HoloLens is not limited to the use of a single application, other solutions can be used in addition to those provided by us.

  • What is the difference between smart glasses and Microsoft HoloLens?

    While typical smart glasses use 2D displays to show supporting information in the peripheral field of view of the user, the HoloLens can display spatially matching virtual overlays on real objects. No separate display is used here, but rather display elements that are located in front of both eyes in the field of vision. Thus the entire space can be used to place information.

    This can increase clarity and efficiency immensely. Together with the recognition of the room by the existing sensors, it is possible that spatial overlays appear to be placed in a stable position even when the user moves around. Just like the data glasses, the HoloLens also enables hands-free working.

  • What exactly is augmented reality and what possibilities does it offer in the industry?

    Augmented reality (AR) is gaining more and more importance in the industrial sector. Basically, reality is extended by virtual elements – in contrast to virtual reality (VR) the environment remains visible. Augmented reality offers the possibility to bring the next stage of digitalization into practical use.

    Augmented reality can be used with the aid of a wide variety of hardware, such as smartphones: the camera image is shown on the display and overlaid with virtual information. Smart glasses, which provide displays in the user’s field of vision, go one step further. In this way, AR content remains visible at all times and the hands are free to work on the task at hand.

    Augmented reality headsets offer the most extensive range of possibilities. Thanks to their built-in sensor technology, they can spatially register the environment and position virtual elements within the complete field of view. Objects can thus be superimposed precisely and ensure a fusion of reality and virtual content. In addition to the precisely fitting visualization, spatial interaction between real and virtual elements is possible. An example of an augmented reality headset is the Microsoft HoloLens: internal sensors detect the room and holographic objects can be positioned stably in space. If the position of the wearer changes, the virtual objects remain at their original physical position.

    Bitnamic offers AR solutions that cover several fields of application; the Microsoft HoloLens serves as the hardware used. The use of our AR solution shows significant added value in a wide range of applications. With the use of Microsoft HoloLens, the technician has the possibility to design his work area freely according to his wishes and spatial conditions. The existing real surface offers considerably more placement possibilities than classic two-dimensional displays. In addition, both hands remain and all information can be displayed directly in reality without additional measures.

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