With bitnamic CONNECT, you have a compre­hen­sive solu­tion at hand to effi­ci­ently master chal­lenges such as incre­asing product comple­xity, time and cost-inten­­sive main­ten­ance problems as well as a shortage of skilled workers and service compe­tence.

bitnamic CONNECT has three main modules that you can select or combine indi­vi­du­ally:

Remote Main­ten­ance:
Solve problems on machines and systems toge­ther with experts remo­tely via live video and augmented reality.

Docu­men­ta­tion Hub:
Make digital know­ledge (manuals, docu­men­ta­tion, instruc­tions, etc.) available for quick access.

Academy:
Provide digital customer and employee trai­ning to build sustainable exper­tise.

bitnamic CONNECT is already in use in nume­rous well-known compa­nies and supports them in maste­ring daily chal­lenges in main­ten­ance and service.

We would be happy to present bitnamic CONNECT to you live.

Problems with machines and systems cannot always be resolved alone. An expert often has to travel to the site, resul­ting in high travel costs. This can lead to expen­sive, long produc­tion stops due to down­times or non-compli­­ance with SLAs.

bitnamic CONNECT – Remote Main­ten­ance connects tech­ni­cians on-site with experts world­wide in an inter­ac­tive video confe­rence, inclu­ding many useful tools for trou­ble­shoo­ting. Machines can be fixed faster and no expert has to travel to the site.

In addi­tion, there are other helpful features such as

• the inter­ac­tive 3D Manager for visua­li­zing compon­ents and assem­blies,
• the 360° Viewer for a full all-round view during product accep­tance or inspec­tions,
• the Instant Messenger for fast, secure exch­ange of messages and media,
• augmented reality and smart glasses for even more effi­cient work, as both hands remain free.

Speci­ally deve­loped for main­ten­ance, bitnamic CONNECT – Remote Main­ten­ance can also be used with low band­width, is device-inde­­pen­­dent (smart­phone, tablet, note­book, desktop or smart glasses) and can be custo­mized.

A version in your company’s own corpo­rate design is also possible.

bitnamic CONNECT – Remote Main­ten­ance is not an office commu­ni­ca­tion tool, but has been speci­ally deve­loped for service and main­ten­ance. In contrast, video and commu­ni­ca­tion solu­tions in the end-user sector are usually only desi­gned for private use.

However, face-to-face trans­mis­sion is not a high prio­rity in a main­ten­ance case — in contrast to a stable connec­tion and encrypted data trans­mis­sion. The focus of bitnamic CONNECT – Remote Main­ten­ance is on solving problems and chal­lenges directly on-site; this saves time and money.

Specific know­ledge is often required for the profes­sional main­ten­ance and servicing of machines and systems. Even expe­ri­enced service tech­ni­cians occa­sio­nally need to refer to addi­tional docu­men­ta­tion and infor­ma­tion.

The bitnamic CONNECT – Docu­men­ta­tion Hub provides orga­nized, centra­lized and digital access to docu­men­ta­tion and infor­ma­tion, which can be cate­go­rized and sear­ched:

• In the central docu­men­ta­tion coll­ec­tion, infor­ma­tion of various (media) types on machines and products is available for quick access — anytime, anywhere.
• Known service cases, routine main­ten­ance or stan­dar­dized servicing processes can be carried out with the help of work­flows and step-by-step instruc­tions.
• The 3D Manager visua­lizes parts, compon­ents and assem­blies to explain complex issues.

Speci­ally deve­loped for main­ten­ance, the bitnamic CONNECT — Docu­men­ta­tion Hub is acces­sible even with low band­width, device-inde­­pen­­dent (smart­phone, tablet, note­book, desktop or even smart glasses) and indi­vi­du­ally custo­mizable.

A version in your company’s own corpo­rate design is also possible.

Trai­ning employees, coun­ter­ac­ting staff turnover and the shortage of skilled workers - the right trai­ning and transfer of specia­list know­ledge is crucial for this.

With the help of bitnamic CONNECT – Academy, employees and custo­mers are trained quickly, easily and from any loca­tion in digital courses, trai­ning, further educa­tion or onboar­ding:

• Digital trai­ning courses encou­rage inde­pen­dent lear­ning and at the same time ensure that lear­ning progress is moni­tored.
• Live trai­ning sessions in the form of a mode­rated video confe­rence enable the personal demons­tra­tion of important lear­ning units without costly and time-consuming travel by trai­ners and parti­ci­pants.
• With the help of the 3D Manager, parts, compon­ents or assem­blies can be visua­lized and complex issues can be clearly explained.

bitnamic CONNECT – Academy is device-inde­­pen­­dent, versa­tile and custo­mizable.

A version in your company’s own corpo­rate design is also possible.

Diffe­rent chal­lenges, one plat­form — bitnamic CONNECT combines all the modules and func­tions you need for high-quality service in industry in one solu­tion:

With bitnamic CONNECT – Remote Main­ten­ance, you can solve service problems toge­ther with experts, tech­ni­cians, colle­agues, etc., while the bitnamic CONNECT – Docu­men­ta­tion Hub brings toge­ther all infor­ma­tion in a central digital hub to quickly master minor problems, main­ten­ance or instal­la­tions.

With bitnamic CONNECT – Academy, you can effec­tively coun­teract the shortage of skilled workers by provi­ding employees or custo­mers with cost-saving digital trai­ning.

No program changes between modules, no addi­tional logins — with bitnamic CONNECT you have ever­y­thing in one place.

In addi­tion, there is our “Create Once, Use Ever­y­where” approach: created content can be used multiple times, for example, a lesson from bitnamic CONNECT – Academy serves as a guide for a service tech­ni­cian who can easily access it via the bitnamic CONNECT – Docu­men­ta­tion Hub.

Unlike many other solu­tions, bitnamic CONNECT does not need to be installed (no program or app down­load is required) and runs on all tech­nical devices, regard­less of the opera­ting system.

It is also possible to set up inter­faces to other programs or systems such as Sales­force, ServiceNow or MS Dyna­mics. bitnamic CONNECT is not an isolated solu­tion, but can be inte­grated into your company’s internal IT.

We would be happy to present bitnamic CONNECT to you live and without obli­ga­tion.

On request, you get the desktop/browser version of bitnamic CONNECT in your company’s own corpo­rate design or CI-adapted iOS or Android apps.

Place your own app in the Apple App Store or Google Play Store for your custo­mers and employees to down­load.

Our solu­tion is available in the form of three packages: Starter, Advanced and Enter­prise. We offer a non-committal test phase to help you find the right model for your company.

Our sales team will be happy to advise you perso­nally on all options.

Your data (screen­shots, video recor­dings, sent files, etc.) are stored in a cloud. This means that no addi­tional storage capa­city is required on your end devices and the data can be accessed online at any time. Bitnamic also guaran­tees GDPR compli­ance for the highest possible level of data protec­tion.

In addi­tion, all trans­mis­sions are SSL-encrypted. This provides the same level of secu­rity as for online banking.

bitnamic CONNECT adapts to your company — not the other way around. Thus, our solu­tion can also be started from other systems.

With the help of prede­fined inter­faces, links to appli­ca­tions, ticket systems and/or customer portals that you already use in your day-to-day work are no problem. For example, you can inte­grate bitnamic CONNECT into Sales­force, ServiceNow or MS Dyna­mics.

We gladly discuss your indi­vi­dual requi­re­ments with you and adapt our solu­tion speci­fi­cally to your wishes and systems.

bitnamic CONNECT is used by big, medium-sized and small compa­nies in a wide range of indus­tries.

From mecha­nical engi­nee­ring, plant cons­truc­tion, produc­tion, avia­tion, aero­space, agri­cul­tural tech­no­logy, rene­wable ener­gies, auto­mo­tive and cons­truc­tion machi­nery to logi­stics, health­care and rese­arch — our solu­tions are used successfully across all indus­tries.

We would be happy to discuss the various possible appli­ca­tions in your company with you.

bitnamic CONNECT is not limited to any specific hard­ware and can ther­e­fore be easily used on the devices you already own. Whether smart­phone (iOS, Android), tablet, note­book or PC — you choose the device that best suits your service processes.

Do you need both hands when working, for example in high-risk areas? Simply use our soft­ware solu­tion via smart glasses to work hands-free. If you wish, we would be happy to intro­duce you to refe­rence hard­ware, which you can also purchase from us.