Imagine the manufacturer of complex machines, for example, airplanes. These aircraft are sold to airlines all over the world. The manufacturer additionally offers service in case of damage or maintenance.

Let’s say a problem occurs with an aircraft in Vietnam and the airline cannot fix it itself. The manufacturer of the aircraft is located in Germany. Normally, a first attempt would be made by telephone to find the fault; if this is not successful, an expert has to travel to Vietnam.

This is where our bitnamic CONNECT solution, in particular its main component Remote Maintenance, comes into play: We connect the service technician in Vietnam with the expert in Germany in an interactive video conference.

The service technician holds his camera (preferably from smartphone, tablet or smart glasses) on the machine in question so the expert can see exactly where the problem is – from his office in Germany. In addition, snapshots can be created and edited to illustrate exactly where the technician has to work on, for example.

Many other features and optional modules, such as the data-secure instant messenger for industry or the interactive CAD viewer, which disassembles 3D models down to the last screw, round off our product.

Remote Maintenance is the core element of bitnamic CONNECT, our specially developed app for mobile collaboration. It is a mobile deployable, video-based service solution.

In the case of complex machines and plants, special knowledge of experts worldwide is often required. With Remote Maintenance, Bitnamic brings this knowledge to the technician at the machine without any loss of time. In this way, downtimes can be shortened and travel costs saved.

Developed specifically for maintenance, Remote Maintenance can be used even with low bandwidth, enables the integration of machine data and can also be customized. Design your own digital business model with the bitnamic CONNECT service app in your corporate design.

Remote Maintenance is already used by numerous well-known companies and supports them in dealing with daily challenges in maintenance and service.

The difference to other video and communication software is, among other things, that bitnamic CONNECT does not need to be installed and runs on all technical end devices regardless of the operating system.

Remote Maintenance can be used even with a bad internet connection thanks to the anchored mobile network optimization and can transmit the image from several cameras at the same time.

bitnamic CONNECT is not an office communication tool, but was developed specifically for service and maintenance. Whereas video and communication solutions in the end-user sector are usually tailored to private use cases only.

However, face-to-face transmission has not high priority in a maintenance case – in contrast to a stable connection and secure respectively encrypted data transmission. The focus of bitnamic CONNECT is to solve problems and challenges directly on site.

We would be happy to personally present all the features and characteristics of bitnamic CONNECT to you.

Your data (screenshots, sent files, video recordings, etc.) are stored in a cloud. Thus, no additional storage capacity is needed on your end devices and the data are available online immediately at any time.

In addition, all transmissions are SSL encrypted. This corresponds to the same security level as for online banking.

On request, you can receive the web version of our software solution in your corporate design and CI-adapted iOS or Android apps.

Place your own app in the Apple App Store or Google Play Store for your customers and employees to download.

For a quick, easy start, our SaaS version is a good choice: In the form of a classic rental solution, you receive access to our system for a monthly fee, whereby we host the servers ourselves. Customization to your corporate design or even individual developments are possible on a project basis.

If you need a purchase version of bitnamic CONNECT, please contact us. We will advise you without obligation which model fits your company and how our solution can best be integrated into your individual service processes.

Pricing depends on your service requirements. With SaaS, you get access to our basic system for a fixed monthly fee.

The purchase version, on the other hand, includes additional customizations and extensions that you can use to design your individual business model for service and maintenance.

The noncommittal test phase we offer will help you to find the right model for your company. We would be happy to advise you personally on all options.

Our smart service solutions can be expanded and integrated in many ways. One of the reasons for this is our partnership with other software providers, for example for enterprise asset management systems (EAM) or machine data integration.

We would be happy to discuss your requirements with you personally and adapt our solution specifically to your wishes and your systems.

bitnamic CONNECT is used by large, medium-sized and small companies of a wide range of industries. From mechanical engineering and agricultural technology to logistics and research – our solutions are successfully in use across all industries.

We would be happy to discuss with you the various possible applications in your company.

bitnamic CONNECT is not tied to any specific hardware and can therefore be used on the devices you already own without any problems. Whether PC, notebook, tablet or smartphone (iOS, Android) – you choose the device that best suits your service processes.

You need both hands when working, for example in more dangerous areas? Simply access our software solutions via smart glasses to operate hands-free. If desired, we would be happy to present you with reference hardware, which you can also purchase from us.