In the following article you can read how TECUMA Systems is revolutionizing its service processes with our innovative Smart Service solution Remote Maintenance Assistance.

How the machine manufacturer TECUMA Systems is reducing costs and increasing customer satisfaction at the same time

TECUMA Systems GmbH, an Osnabrück-based mechanical engineering company specialising in packaging technology, slitter rewinders, special machine construction and production optimisation, relies on the latest technologies. Uwe Meyer, Managing Director of TECUMA Systems, explains: “Direct online access to the system controls and all associated parameters and digitally recordable settings has been part of the standard equipment of a machine for many years. However, if the operator is to be supported directly during handling on the complex machine / plant, the use of cameras on the main operating units of the machine / plant is often used. Or a service technician is sent directly to the customer”.

In addition to the costly maintenance of the systems, complex malfunctions or incorrect settings have so far been followed by time-consuming and costly service processes. For this reason, a project for the international group LOXY from Norway, with branches in Sweden, Poland, Germany, China and many other countries, is equipped with a new digital service concept from TECUMA Systems.

The smart service solution “Remote Maintenance Assistance”, from the software manufacturer Bitnamic GmbH, uses a collaborative platform to enable the machine operator on site to work together with the remote expert through multimedia interaction in real time. Coupled with the Head Mounted Tablet “HMT-1”, an industrial data glasses from RealWear and Barcotec, supporting expertise is made available to the machine operator directly from a distance. The operator can continue to work freely on the machine with both hands.  The fully automated slitter rewinders for safety materials in the textile sector, which were specially developed for LOXY, are installed and maintained with Remote Maintenance Assistance and are supported during test series on the machine.

Uwe Meyer also mentions: “The elimination of the sometimes very costly dispatch of service technicians, the faster and even more direct support of the operators / maintenance staff at the customer, the possibility that the operator can work directly on the machine with both hands and at the same time call up or record information on the HMT-1 display will make this type of additional service form very popular in the future”.

BARCOTEC GmbH has been active in the field of automatic identification since 1989 and helps customers with mobile devices and comprehensive solution concepts to gain market advantages through increased efficiency. The Austrian company is one of the market leaders in the DACH region in this field. BARCOTEC has been a development partner of RealWear for many years and is active throughout Europe as a channel partner.

Practical use of Remote Maintenance Assistance with HMT-1 data glasses