Digi­ti­sing service processes successfully with remote main­ten­ance

In the follo­wing article, you will learn how TECUMA Systems is revo­lu­tio­ni­sing its service processes with our inno­va­tive Smart Service solu­tion Visual Support /Remote Main­ten­ance soft­ware.

How machine manu­fac­turer TECUMA Systems is cutting costs and incre­asing customer satis­fac­tion at the same time

TECUMA Systems GmbH, an Osna­brück-based machine manu­fac­turer specia­li­sing in pack­a­ging tech­no­logy, slitter rewinders, special machine cons­truc­tion and produc­tion opti­mi­sa­tion, relies on the latest tech­no­lo­gies. Uwe Meyer, Mana­ging Director of TECUMA Systems, explains:

„Direct online access to the system controls and all asso­ciated para­me­ters and digi­tally recordable settings has been part of the stan­dard equip­ment of a machine for many years. However, if the operator is to be supported directly in hand­ling the complex machine/system, cameras are often used on the main opera­ting units of the machine/system. Or a service tech­ni­cian is sent directly to the customer.”

In addi­tion to the time-consuming main­ten­ance of the systems, complex faults or incor­rect settings have so far been followed by time-consuming and costly service processes. For this reason, a project for the inter­na­tional LOXY Group from Norway, with bran­ches in Sweden, Poland, Germany, China and many other count­ries, has been equipped with a new digital service concept from TECUMA Systems.

The smart service solu­tion ‘Remote Main­ten­ance’, from soft­ware manu­fac­turer Bitnamic GmbH, uses a colla­bo­ra­tive plat­form to enable the machine operator on site to work toge­ther with the remote expert through multi­media inter­ac­tion in real time. Coupled with the head-mounted tablet ‘HMT‑1’, indus­trial data glasses from Real­Wear and Barcotec, supporting exper­tise is made available to the machine operator directly from a distance. The operator can continue to work freely on the machine with both hands.

The fully auto­mated winders speci­ally deve­loped for LOXY for safety mate­rials in the textile sector are installed and main­tained with Remote Main­ten­ance Assis­tance and supported during test series on the machine.

Uwe Meyer also mentions: ‘The elimi­na­tion of the some­times very costly dispatch of service tech­ni­cians, the faster and even more direct support of the opera­tors / main­ten­ance staff at the customer’s site, the possi­bi­lity that the operator can work directly on the machine with both hands and at the same time call up or record infor­ma­tion on the display of the HMT‑1, will make this type of addi­tional service form spread very quickly in the future’.

Strong deve­lo­p­ment part­ners

BARCOTEC GmbH has been active in the field of auto­matic iden­ti­fi­ca­tion since 1989 and helps custo­mers to gain market advan­tages by incre­asing effi­ci­ency with mobile devices and compre­hen­sive solu­tion concepts. The Austrian company is one of the market leaders in this field in the DACH region. Whether barcode scan­ners, RFID tech­no­lo­gies, MDM solu­tions, weara­bles or RFID tech­no­lo­gies: Barcotec gives you the decisive edge when it comes to digital data capture. In all areas: From the initial idea to the finished solu­tion in retail, logi­stics, produc­tion, warehousing & more. BARCOTEC is a long-stan­ding deve­lo­p­ment partner of Real­Wear and is active as a channel partner throug­hout Europe.  

Praxis­ein­satz von Remote Main­ten­ance Assis­tance mit der HMT‑1 Daten­brille